Team Leader Dispatch

Are you an organisational talent, enjoy leading on an equal footing, and keep an overview even in highly dynamic situations?

For our client - a leading and crisis-proof Swiss service company in the field of modern building technology - we are looking for an initiative personality as team leader in the back office at the Bern location, starting immediately or by arrangement. A versatile permanent position in a future-oriented environment with a workload of 80-100%.

Your main tasks:

• Professional and personnel management of the team (dispatch, helpdesk, administration)

• Optimisation and digitalisation of existing service and back office processes

• Ensuring smooth deployment and resource planning including on-call service

• Preparation of evaluations, service reports and key figures

• Active participation in operational day-to-day business and support during bottlenecks

• Commercial or technical basic training (EFZ)

• Further training in business administration or management is an advantage

• Several years of experience in service back office, customer service or dispatch

• First verifiable leadership experience

• High IT affinity and quick comprehension

• Solution-oriented, communicative and empathetic doer personality

• Confident German language skills, both spoken and written

• At least 5 weeks of holiday per year

• Attractive salary package with fair expense and pension models

• Targeted promotion through internal and external training opportunities

• Exclusive employee discounts and shopping rebates

• Crisis-proof permanent position in a successful corporate group

• Modern corporate culture with flat hierarchies and genuine team spirit

Ready for your next career step as a manager? Click on "Apply" now and upload your complete dossier (CV, work certificates, diplomas). I look forward to meeting you!