Quality Coordinator

About the job

The love of Swiss Chocolate for 125 years in Fribourg. Our chocolate factory, founded by Wilhelm Kaiser in 1901, is still present in Fribourg. We make our famous Têtes au Choco, our chocolates with liqueur, and also various types of milk chocolates from the region.

To support the different operational teams, we are looking for a

QUALITY COORDINATOR

General:

Integrated into the quality department within a small team, we offer you a permanent and versatile position in a food company recognised on the Swiss and international market. Our company, a subsidiary of the European group Savencia, has existed for over a century and has throughout these years combined tradition and innovation to design and manufacture quality products. In a dynamic working environment, you interact transversally with many internal and external stakeholders.

Main activities:

Distribution quality

• Manage and follow up consumer, client and private label complaints, including exports.
• Support the development and validation of packaging.
• Update product technical sheets and client portals.
• Supervise the inspection of packaging upon receipt.
• Ensure quality referencing of raw materials, follow up and handle supplier complaints as well as evaluate and monitor supplier performance.
• Ensure regulatory and media monitoring.

Product quality

• Lead the sensory analysis approach to assess product quality and support product superiority projects.
• Organise, facilitate and utilise internal and external sensory panels.
• Define and maintain sensory evaluation protocols and product performance criteria.
• Conduct and monitor tastings, ageing tests and comparative evaluations (benchmarking, consumer tests, expert juries).
• Contribute to the evolution of product standards based on sensory and analytical results.

Operational quality

• Participate in cross-functional projects by providing quality and sensory expertise.
• Lead the Food Fraud approach and associated control plans.
• Contribute to updating HACCP and Food Defense risk studies.
• Support team skill development through training and awareness.
• Act as backup administrator of the document database and assist users.
• Contribute to safety, continuous improvement and CSR objectives.

Your profile:

This transversal position requires adaptability and flexibility, affinity for close contact with the field, but also a strong customer orientation. Teamwork is at the heart of your priorities; you have the ability to assert yourself naturally, face conflicts and manage them. Diplomatic and attentive by nature, you adapt your oral and written communication according to your interlocutor. You also demonstrate rigour, organisation, a real sense of responsibility and results.

You possess analytical and synthesis skills and are a proactive contributor. Your ability to prioritise tasks and your responsiveness are major assets. Your listening skills, pedagogy and diplomacy allow you to manage complex situations effectively. Moreover, your stress resistance helps you maintain consistent performance even under pressure.

Initiative-taking, anticipation, willingness to learn and progress, as well as decision-making ability will be highly appreciated.

Key skills:

• Agricultural engineer or experienced food technician with at least 3 years of experience
• Fluency in French, minimum B2 level in German and English
• Good project management knowledge
• Successful initial experience in the food sector and in a medium-sized company favouring versatility
• Experience in chocolate or confectionery is a plus