Albedis - Genève
Carouge GE
Helpline and Remote Management Officer (100%)
- 30 September 2026
- 100%
- Temporary
- Carouge GE
About the job
ALBEDIS is a leading Swiss recruitment partner, specialising in connecting talents and companies across a wide range of sectors, from support roles to management positions. As a member of Interiman Group, ALBEDIS relies on the combined expertise of its partner brands to cover areas such as architecture and real estate, finance, IT, life sciences, legal, and human resources, with a presence throughout Switzerland (Bern, Geneva, Lausanne, Zurich).
Helpline and Remote Management Officer (100%)
Company Description
The Company
Our client, a recognised player in connected intercom systems, access control, and video surveillance for buildings in French-speaking Switzerland, is seeking a Helpline and Remote Management Officer for its remote management centre based in Carouge.
Our client, a recognised player in connected intercom systems, access control, and video surveillance for buildings in French-speaking Switzerland, is seeking a Helpline and Remote Management Officer for its remote management centre based in Carouge.
Job Description
You do not pass on requests: you resolve them. As the first point of contact for property managers, residents, and electricians, by phone and email, you personally handle the vast majority of requests from start to finish:
- Remote management: adding a resident, changing a number, activating a badge, changing a code
- Line diagnostics and escalation to after-sales service with useful information
- Referral to the project team for installation or modernisation requests
- Scheduling on-site appointments at residents’ homes
- Accurate entry and rigorous follow-up of each request in management tools
Profile Sought
- Excellent telephone manner: clear, calm, you understand a request and handle it during the call
- Demonstrated thoroughness: you proofread before confirming and see each request through to completion
- Flawless French, both spoken and written
- Conversational English; Portuguese, Italian or Spanish appreciated
- Comfortable with business web interfaces, without being an IT specialist; all tools are taught internally
- Experience ideally gained in an alarm or remote surveillance centre, after-sales service coordination in construction (lifts, automatic doors, fire safety), or customer support at a telecom operator
- Good knowledge of the Geneva and French-speaking Swiss region
- Office hours Monday to Friday, no evenings, weekends or on-call duties. Temporary assignment with a view to permanent employment.
