Zürich
IT Service Delivery Manager (m/f/d)
- 13 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning.
IT Service Delivery Manager (m/f/d)
How do you actively shape the energy future? Our Rocken partner is a leading energy producer and an international pioneer in energy trading as well as in the marketing of renewable energies. With a broad portfolio ranging from hydropower to solar and wind energy to innovative digital solutions, the company drives sustainable energy supply forward. The field of activity covers the entire value chain – from production through networks and distribution to customised energy solutions and services for customers. Supply security is as much a focus as innovative approaches in the areas of hydrogen, batteries, and cybersecurity. The working style is characterised by technical excellence, interdisciplinary collaboration, and the clear goal of advancing renewable energies. Are you ready to take responsibility in a dynamic environment and make a real impact? Then our Rocken partner looks forward to your application.Role:
IT services must function reliably, be transparently controllable, and continuously evolve. This position combines operational service excellence with strategic IT service management and offers plenty of scope to sustainably improve processes, quality, and customer relationships.
Responsibilities:
Management of the entire service lifecycle from introduction to optimisation
Ensuring agreed service levels and quality standards
Development of meaningful KPI and SLA models
Analysis of service performance and identification of structural improvement potentials
Management of service reviews and performance discussions
Management of strategic IT providers and outsourcing partners
Coordination of critical incidents and cross-cutting issues
Establishment of sustainable root cause analyses
Further development of ITSM processes according to ITIL 4
Optimisation of change, release, and configuration management
Building automated service workflows and self-service processes
Support in IT transformation and digitalisation projects
Development of service catalogs and operating models
Creation of management reports and decision-making bases
Promotion of a modern, customer-oriented service organisation
Qualifications:
Professional experience in IT service management or service delivery management
Very good knowledge of ITIL and modern ITSM methods
Experience with SLA management and service metrics
Confident appearance towards customers, management, and technical teams
Experience in provider and partner management
Understanding of IT infrastructure, cloud services, and modern operating models
Strong analytical skills
Structured and solution-oriented working style
Enjoyment of process optimisation and change projects
Benefits:
- Attractive benefits in case of illness or accident
- Participation in health measures
- Home office
- Flexible working hours
- Interesting and varied activities/projects
- Market- and performance-based salaries
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Zurich
Contact
Joshua de Boers,
+41443852112
