Customer Service & Reception Staff 100% (m/f/d)

What is my role?

• First point of contact for members and temporary workers - in person and by phone

• Advice and support for temporary workers regarding questions about further training

• Consultation for applicants by phone and email as well as support in using the web portal

• ? Receiving and forwarding calls as well as managing the central mailboxes

• Handling complaints and concerns in the complaints department

• Processing ID verifications and login issues

• Professional reception and care of guests as well as organising and preparing meetings

• Ensuring internal mail service including parcel post

• Support with administrative tasks and working with various IT systems

• Ensuring a pleasant working environment including office and kitchen supplies, waste disposal and infrastructure management

What do I need to be successful?

• Completed vocational training and several years of experience in customer service at reception and on the phone

• Enjoyment of digital systems as well as good knowledge of Microsoft products and CRM systems; Dynamics is an advantage

• Strong customer orientation and enjoyment in contact with different people

• Organisational talent as well as independent and reliable working style

• Team-oriented, flexible and positive personality

What are my benefits?

• Varied activity with shared responsibility in a two-person team

• Modern working environment

• 1 day home office per week and flexible working hours

• Committed and collegial team

• Varied environment at the interface of IT, processes and association management

What distinguishes the company?

The company stands for professionalism, customer proximity and modern solutions around the world of work and combines industry expertise with a committed, collegial working environment.

Languages
German: C2 - native level
French: C2 - native level
English: B1 - intermediate / good
Italian: B1 - intermediate / good

Workplace
Zurich

Vacancy number
VA-MQC-85Y