santé24
Winterthur
Customer Support Officer santé24 with very good German, French and Italian skills
- 12 August 2026
- 80 – 100%
- Permanent position
- German (Native language), Italian (Fluent), French (Fluent)
About the job
60-100%
santé24 is available by phone 24 hours a day, 365 days a year for our insured clients. As a member of the customer support team at santé24, you actively contribute to the high customer satisfaction of santé24. You are a competent, upbeat contact person for callers who can communicate effortlessly in German, French and Italian.
Our customer support staff work Monday to Friday in two shifts (07:45–16:30 and 11:15–20:00) as well as one shift on Saturday, Sunday and public holidays (09:00–15:00).
As a customer support officer at santé24, you benefit from the following advantages, among others:
Your workplace
Winterthur
santé24 is available by phone 24 hours a day, 365 days a year for our insured clients. As a member of the customer support team at santé24, you actively contribute to the high customer satisfaction of santé24. You are a competent, upbeat contact person for callers who can communicate effortlessly in German, French and Italian.
Our customer support staff work Monday to Friday in two shifts (07:45–16:30 and 11:15–20:00) as well as one shift on Saturday, Sunday and public holidays (09:00–15:00).
As a customer support officer at santé24, you benefit from the following advantages, among others:
- Flexible home office option (within Switzerland) after the probation period
- 40-hour week and at least 5 weeks’ holiday for a full-time position
- Generous financial contribution to basic and supplementary insurance for you and your family
- Excellent social benefits
- High degree of autonomy and personal responsibility within a team
- 8-week on-site training period (Winterthur)
Customer Support Officer santé24 with very good German, French and Italian skills (all)
How you contribute to health
- Operational work as a customer support officer in shift work
- Independent receipt and processing of customer enquiries with the aim of achieving the best customer satisfaction
- Recording and documenting customer conversations in our electronic medical record
- Checking the services recorded according to TARDOC
- Forwarding medical enquiries to the health advisors
- Triage of incoming calls (agency, partner practices, internal contacts)
- Processing the shared email inbox
- Answering insurance-related questions based on internal guidelines
- Working in a dynamic and committed team
What sets you apart
- Completed commercial training
- Initial professional experience in insurance, a call centre or healthcare
- Enjoyment of customer contact and telephone advice, characterised by a high level of customer and service orientation
- Good IT user skills and enjoyment of working with modern information and communication technologies
- You count teamwork, communication, initiative and empathy among your strengths
- You enjoy shaping your job, having a say and contributing ideas for improvements, and are not afraid to take responsibility and make decisions
- Willingness and flexibility for shift work; santé24 is available 24/7, 365 days a year in four languages for SWICA customers
- Flawless German skills (native level) as well as very good knowledge of French and Italian are required
Why SWICA
- We rely on humanity. That is why openness, respect and trust are at the centre of our everyday work. We take action, assume responsibility and think in solutions – together, for our customers. That is also why we have been number 1 in customer satisfaction for many years.
- We trust you and give you space. With annual working hours, at least 5 weeks’ holiday and the option to buy additional holiday. With part-time models and generous home office options within the possibilities of the role, you can organise your everyday life largely flexibly.
- We appreciate and reward your work – with a market-appropriate salary, up to 1500 francs annual allowance for personal wishes and a generous contribution to basic and supplementary insurance for you and your family.
- We offer you prospects. With a generous continuing education regulation, we support your professional and personal development – for your current role and your goals for tomorrow.
- Because health is everything. With our company health management and region-specific offers, we take care of your well-being. And if things go differently: 100% net salary continuation.
- We think long-term. With three savings plans, workload-dependent coordination deduction and benefits well above the legal minimum, you are well provided for your future.
Your workplace
Winterthur
Do you have questions?
Andri Kömeter, HR Recruiting, will be happy to provide information.
+41 52 244 26 49
Only direct applications will be considered.
