Winterthur
Application Support Specialist (m/f/d)
- 18 August 2026
- 100%
- Permanent position
- German (Fluent)
- Winterthur
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Application Support Specialist (m/f/d)
Digitalise processes, optimise systems, delight customers – are you ready for this challenge? Our Rocken partner is an established provider of business software and digitalisation solutions. With a broad portfolio of ERP systems, industry solutions, and business intelligence, the company supports customers in the digital transformation of their business processes. The scope of activities includes consulting, conception, implementation, and further development of complex software solutions. From the first analysis meeting to long-term support, you accompany customers on their digital journey. The collaboration is characterised by high professional competence, project expertise, and the aim to create sustainable solutions. Short decision-making paths and genuine scope for creativity ensure a dynamic working environment. Ready to help shape the digital future? Then apply now and become part of our Rocken partner's team.Role:
In this role, you take on the telephone support and assistance of users around the Abacus business software and independently resolve the majority of inquiries. You ensure professional 1st and 2nd level support, analyse and process requests in a structured manner, and document your work transparently. You qualify complex cases and hand them over to specialised departments, while consistently following up on open tickets and ensuring sustainable solutions. Additionally, you actively share your expertise with others, support with technical questions, and continuously expand your know-how within a structured onboarding process. In this responsible position, you contribute decisively to customers being able to use the Abacus solution efficiently and experience consistently high service quality.
Responsibilities:
You manage the 1st and 2nd level support and adhere to agreed SLAs
You independently analyse and document support requests and process tickets until resolution
You hand over complex cases to the 3rd level support and ensure proper follow-up
You actively share your technical know-how with the support team and assist other teams
Excellent customer service is your focus
Qualifications:
You have a commercial or technical education, ideally with further business training
Structured working, personal responsibility, and solution-oriented action characterise you
You bring customer orientation and an interest in ERP/Abacus solutions
You are eager to develop and have fluent spoken and written German
Benefits:
- Flexible working hours
- Contribution to or provision of parking spaces
- Contribution to or provision of public transport subscriptions
- Attractive training and development opportunities
- Comfortable office with modern infrastructure
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Winterthur
Contact
Elena Walker,
+41443852884
