Head of Sales & Customer Operations 80 - 100% (m/f/d)

What is my role?

You want to actively shape sales and thereby influence processes, customers and a small team? In this versatile key position, you connect sales, operations and digitalisation.

Your tasks

• Management and optimisation of the customer journey from enquiry to delivery

• Responsibility for pipeline, order and capacity planning

• Further development of annual and seasonal planning in the municipal business

• Close collaboration with sales, AVOR, purchasing and production

• Implementation of the sales strategy and support in achieving the sales targets

• Expansion and maintenance of customer relationships including tender management

• Further development of CRM, ERP and digital sales processes

• Reporting and controlling of leads, order intake and project pipeline

• Leadership and development of the internal sales team with two employees

What do I need to be successful?

• Technical or commercial training EFZ with technical affinity

• Further education in business administration or sales

• Several years of experience in sales, customer operations or order processing

• Initial leadership experience and strong process understanding

• Assertive, structured and digitally savvy

• Very good German and English skills, French an advantage

What are my benefits?

A central role with plenty of scope for creativity in a traditional and innovative company. You connect customers, sales and internal processes, lead a small team and can actively help shape the company’s further development.

What distinguishes the company?

Our client is an established company that values a collegial atmosphere and professional collaboration. Here you can expect an exciting working environment with varied tasks.

Languages
German: C2 - native level

Workplace
Langnau

Vacancy number
VA-R8N-VKC