Lachen
Application Support Engineer - 3rd Level & Software Quality (m/f/d)
- 09 November 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Fluent)
- 8853 Lachen
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Application Support Engineer - 3rd Level & Software Quality (m/f/d)
Salary - CHF100,000 - 120,000Rocken® specialises in recruiting talents and experts from IT platform development. We collaborate with the most exciting Swiss service providers but also successfully cover all in-house positions. Concurrently, we provide a network of established companies digitally and transparently through our closed Rocken® Talent Platform.
For our partners to successfully manage their projects, a collaboration of various specialists from the entire platform architecture is required, whether databases, servers, networks or security, on-premises, cloud or hybrid.
Are you interested in a new challenge? Then benefit as a Rocken® talent from our broad network and let exciting jobs be presented to you.
Role:
You are not satisfied with a quick workaround but want to understand why an error occurs in the first place? You love analysing complex software problems, understanding technical contexts, and finding sustainable solutions together with developers? Then your next challenge awaits here!
For an innovative Swiss IT company in healthcare, we are looking for an analytical and technology-enthusiastic personality who feels at home at the interface between application support, software testing, and product development.
Responsibilities:
You analyse complex software errors in 3rd-level application support, identify their causes, and develop sustainable solutions together with software engineers.
You test new and existing software functions, verify acceptance criteria, and ensure high software quality.
You analyse customer requirements, formulate user stories, and accompany their implementation in agile development teams.
You examine technical contexts, data flows, and interfaces and identify optimisation potentials within the application landscape.
You accompany the introduction of new features at customers, collect feedback, and check their practical suitability.
You document error analyses, identify recurring problems, and optimise existing support and development processes.
You contribute your own ideas, take responsibility, and can gradually take on technical coordination tasks.
Qualifications:
At least 3 years of experience in application support, software testing, requirements engineering, or strong motivation to enter these areas.
Very good German and good English skills.
Strong technical understanding of software applications, interfaces, and data flows.
Enjoyment of complex troubleshooting, root cause analyses, and sustainable error correction.
Benefits:
- Interesting and varied activities/projects
- Flexible working hours
- Attractive training and development opportunities
- Contribution to or provision of parking spaces
- Market- and performance-based salaries
- Comfortable office with modern infrastructure
- Good transport connections and accessibility: Central location with good connections (public transport & car)
- Experienced and dynamic team
- Numerous employee events
- Home office
- Attractive employee discounts
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Lachen
Contact
Rigon Shabani,
+41443852146
