System Engineer & IT Service Manager (m/f/d)

System Engineer & IT Service Manager (m/f/d)

Rocken® specialises in recruiting talents and experts from IT consulting and software engineering. We collaborate with the most exciting Swiss IT software manufacturers and consulting firms. We simultaneously provide a network of established companies digitally and transparently through our closed Rocken® Talent Platform.

For our partners to successfully manage their projects, a collaboration of various specialists from the fields of Agile Business Analysis, Requirements Engineering, Project Management, Software Engineering, Architecture, DevOps, and Security is required.

Are you interested in a new challenge? Then benefit as a Rocken® Talent from our broad network and have exciting jobs presented to you.

Role:

Technical expertise meets service responsibility: You confidently navigate between complex IT infrastructures, demanding support requests, and the management of modern IT services. We are looking for a versatile IT specialist who independently solves technical challenges, optimises service processes, and sustainably develops the quality of IT services.

Responsibilities:

• Responsibility for the technical operation and support of demanding IT system landscapes

• Handling and coordination of complex support requests at 2nd and 3rd level

• Analysis of technical faults as well as sustainable troubleshooting and root cause analyses

• Ensuring high service quality and availability of the supported IT services

• Management and monitoring of service processes, service levels, and agreed performance indicators (KPIs)

• Coordination between IT support, engineering, external service providers, and internal stakeholders

• Responsibility for incident, problem, and change management according to ITIL

• Monitoring service performance and initiating appropriate optimisation measures

• Creation and further development of operational concepts, technical documentation, and service processes

• Support of infrastructure changes, system updates, and technical implementations

• Identification of automation potentials and continuous improvement of the IT service organisation

• Contact person for technical and service-related questions throughout the entire service lifecycle

Qualifications:

• Completed training or further education in computer science, system technology, or comparable field

• Several years of professional experience as a system engineer, IT system technician, or technical support engineer

• Solid knowledge in operating and supporting modern IT infrastructures

• Experience in 2nd and 3rd level support as well as in analysing complex technical faults

• Understanding of IT service management and service-oriented operating models

• Knowledge of ITIL, especially incident, problem, change, and service level management

• Experience in coordinating IT services and technical contacts

• Ideally knowledge of Microsoft infrastructures, virtualisation, networks, and cloud technologies

• Understanding of SLA, KPI, and service reporting

• Strong communication skills and high customer orientation

• Structured, independent, and solution-oriented working style

• Enjoyment of the combination of technical work, coordination, and service responsibility

• Home office
• Interesting and varied activities/projects
• Flexible working hours
• Market- and performance-based salaries
• Comfortable office with modern infrastructure
• Flat hierarchies
• Attractive training and development opportunities

https://rocken.jobs

https://rocken.jobs/application/profil-erstellen/

Work location
Zurich

Contact

Joshua de Boers,
+41443852112