Technical Support Coordinator (Internal) - After-Sales Service & Customer Assistance
- 10 August 2026
- 100%
- Permanent position
- 1636 Broc
About the job
Thank you for viewing this advertisement!
Our recruitment agency (FOKUS Talent) specialises in the high-tech sectors. We support around a hundred boards of directors, executives and HR managers in Switzerland and internationally with key recruitments for the evolution and development of their organisations.
Behind this advertisement, there is a company seeking your skills and expertise. At the end of the recruitment process, it will offer you a permanent contract with a long-term objective (we do not do consulting or secondment).
Technical Support Technician (Internal) - After-Sales Service & Customer Assistance
Company & context:
The company, based in the canton of Fribourg, specialises in the manufacture of high-tech industrial machines sold worldwide. As part of its development, it wishes to strengthen its internal after-sales service team by integrating a generalist Technical Support Technician.
Your mission will be to provide remote technical support, diagnose and resolve customer issues, as well as contribute to the continuous improvement of products and services.
Your responsibilities:
Hotline management: Respond to customer calls by phone, email or via remote support tools.
Technical diagnosis: Identify technical problems and guide customers in their resolution.
Technical assistance: Support customers by providing precise instructions to resolve their issues.
Intervention planning: Coordinate on-site interventions according to needs and available resources. Occasionally, you may be required to intervene directly at customers' premises.
Workshop repairs: Carry out repairs, mechanical adjustments and pre-assemblies in the workshop if necessary.
Customer training: Train users in the correct use and maintenance of equipment.
Spare parts management: Supervise and organise the parts necessary for repairs and interventions.
Internal collaboration: Work closely with engineering, R&D, logistics and purchasing teams to share feedback and improve product reliability.
Documentation & reports: Write detailed reports on interventions, diagnoses and repairs carried out.
Desired profile:
Proven experience in technical support, after-sales service or maintenance in an industrial environment.
Technical training in mechanics, automation, electronics or industrial electricity.
Ease in diagnosing and resolving technical problems remotely.
Ability to manage multiple requests simultaneously and prioritise effectively.
Experience in spare parts management and maintenance logistics appreciated.
Very good level of French, and English or German for assisting international customers.
Good command of IT tools and after-sales service management software.
Recruitment process:
Please apply directly on our career page so that your application can be processed as quickly as possible.
If your profile matches the position, we will contact you for a first confidential telephone discussion.
In case of technical issues, contact us directly at jobs @ fokustalent .ch.
Referral:
This position is not suitable for you, but you know someone who might be interested?
Feel free to share this advertisement! Our referral programme offers a reward to the referrer of the candidate who signs with our client.
