Debt Collection Manager

About the job

FER CIAM — People at the heart of social benefits

FER CIAM is the Geneva agency of the largest interprofessional Swiss AHV fund FER Genève, created by FER Genève and fully integrated into its ecosystem of services for member companies.

With nearly 47,500 affiliates — including companies and self-employed individuals — it is one of the key players in social protection in French-speaking Switzerland.

On a daily basis, its teams manage the collection of 2.425 billion francs in AHV and unemployment insurance contributions, as well as the payment of over 876 million francs in AHV, IV benefits and loss of earnings allowances. In parallel, they administer family allowances and enforce collective labour agreements.

A demanding technical scope, serving thousands of companies and their insured persons — where each file has a direct impact on the professional and social lives of those concerned.

Job Description

Your mission

Within FER CIAM, you will ensure the complete management of debt collection for AHV funds and associated institutions, from monitoring unpaid debts to enforcement and bankruptcy procedures, in particular respecting the Federal Debt Enforcement and Bankruptcy Act (DEBA).

Your main responsibilities

Debt management and debtor relations (CIAM/CIEPP)

• Monitor overdue debts and implement appropriate reminder actions
• Set up and monitor payment plans
• Generate and process payment lists
• Prepare account statements
• Analyse individual situations and propose suitable, pragmatic and fair solutions.

Management of enforcement procedures (DEBA) – CIAM/CIEPP

• Initiate enforcement procedures in accordance with the Debt Enforcement and Bankruptcy Act (DEBA)
• Manage the entire cycle of enforcement requisitions
• Ensure rigorous and proactive follow-up with debt enforcement offices
• Handle objections and coordinate necessary lifting procedures
• Prepare and follow up on lifting requests
• Monitor summons to appear and obtain lifting judgements
• Process and follow up seizure reports
• Manage seizure procedures constituting acts of default of assets as well as resulting acts of default of assets
• Initiate and follow up sales requisitions
• Make claims for costs related to collection procedures
• Ensure processing of incoming flows via dedicated channels.

Reporting, continuous improvement and support

• Produce reliable reports and contribute to the analysis of collection performance
• Actively participate in continuous improvement of processes, working methods and tools
• Participate in business application testing
• Identify, document and report anomalies to the relevant teams.

Profile sought

Your profile

• Commercial training (CFC commercial employee or equivalent)
• An inter-cantonal certificate of aptitude for enforcement execution, enforcement/bankruptcy module, would be an asset
• Proven experience in debt collection, accounting and management of DEBA procedures
• Experience in an AHV fund or public institution is an advantage
• Comfort with numbers and financial analysis, IT tools and Excel
• Excellent command of French; knowledge of German and/or English is an asset.

Your skills

• Excellent organisational, analytical and priority management skills
• Service orientation, interpersonal ease and ability to handle delicate situations with diplomacy
• Solution orientation and continuous improvement.

 We offer you

• A varied role at the heart of the social insurance system
• A collaborative and stimulating working environment
• High value-added missions serving the insured
• Opportunities for professional development and training.

Would you like to put your skills and sense of service to the benefit of our affiliates? We look forward to receiving your application.