Head of Customer Service Switzerland

Gilgen Door Systems – the Swiss market leader

Since 1961, Gilgen Door Systems has developed from a garage business into one of the world’s leading providers of door and gate systems, today with over 1300 employees worldwide. For the further development of one of the most important company divisions, we are looking for a communicative, eloquent and experienced leader as Head of Customer Service Switzerland.

In this key role, you will take responsibility for the entire customer service in Switzerland and lead around 250 people. You will report directly to the CCO. Together with your team, you will ensure day-to-day operations, drive digitalisation forward and optimise processes with innovative ideas. Gilgen Door Systems was awarded the best Field Service Management provider in 2024; thus, you can rely on a solid foundation and a highly coordinated team.

Your tasks

• Leadership and further development of customer service
• Responsibility for achieving targets and the contribution to results of the business division
• Responsibility for the continuous optimisation of service processes as well as for the further development of the division in line with the company strategy.
• Conceptual further development and management of projects
• Alignment with customer needs as well as derivation and implementation of appropriate measures
• Team building and promotion of cross-departmental collaboration
• Entrepreneurial monitoring and management of goals and key figures
• Direct reporting to senior management

Your profile

• Higher business education, ideally with a technical focus
• At least five years of professional experience in a multi-level leadership position with project experience, preferably in technical customer service
• Strong communication and conceptual skills
• High numerical affinity and ability to prepare relevant key figures appropriately for senior management
• High social competence, persuasiveness and ability to reconcile different interests
• Fluent in German and French, good command of English

What your future employer offers you

• An exceptional management position with great responsibility at the Swiss market leader
• Work in a professional and stable environment with low turnover
• Representation of a first-class state-of-the-art customer service
• High scope for design with very short decision-making paths
• A position combining strategic-conceptual excellence and operational proximity
• Attractive employment conditions with market-appropriate remuneration, above-average social benefits, modern working methods and long-term prospects

Do you not want to miss this opportunity for one of the most exciting leadership positions in customer service in Switzerland? Then please call us for a non-binding and confidential preliminary discussion or send us an email. We thank you for your interest and look forward to your application.

Vacancy no. 5099.BE