Rocken®
Zürich
IT User Support Staff (m/f/d)
- 05 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Zürich
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT User Support Staff (m/f/d)
If the IT fails, the entire company fails. Our Rocken partner ensures that this does not happen. As a specialised service provider in IT end-user support, they combine technical intelligence with human empathy – for over 200,000 users worldwide. The scope of activities covers the entire value chain: from consulting through technology implementations to comprehensive operational services in the service desk and field support. Dedicated support champions rely on innovative tools, clever processes, and automation solutions. The focus is always on the positive experience of the end-user – measurable and continuously improved. The collaboration is characterised by passion and the ambition to create new wow effects every day. Ready to make people happy and rethink IT support? Then our Rocken partner looks forward to hearing from you!Responsibilities:
- You receive IT faults, requests, and change wishes by phone and in writing, analyse them, and independently find solutions.
- In this role, you provide remote support for users in German and English.
- You classify incoming tickets and forward them specifically to the 2nd level support.
- As IT user support staff, you form the interface between end users and technology and translate needs clearly and solution-oriented.
- You are responsible for high user happiness and ensure a consistently positive service experience.
Qualifications:
- Completed training in computer science or comparable professional experience
- Good knowledge of common Microsoft client operating systems as well as MS Office
- Confident handling of IT systems and great enthusiasm for technology
- Strong empathy, patience, and communication skills in direct contact with users
- Ideally, first experience in healthcare
- Team-oriented personality who lives service excellence and wants to actively further develop it
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Redon Hoxha,
+41443852143
