Dispatcher Paramedic Emergency Call 144 80-100%

The Lucerne Cantonal Hospital with locations in Lucerne, Sursee and Wolhusen is a company of the LUKS Group and thus belongs to one of the leading hospital groups in Switzerland. The over 8500 employees are dedicated with warmth, competence and commitment around the clock for the well-being of patients. The clinics and institutes of the LUKS Group offer medical services of the highest quality. The SNZ 144 Central Switzerland coordinates all rescue and secondary missions in the cantons of Lucerne, Nidwalden, Obwalden, Uri and the district of Küssnacht am Rigi. We are looking for reinforcement for our team immediately or by arrangement.

Your field of activity

• You receive emergency calls, quickly and reliably record complex situations and take the lead in the conversation so that callers are competently supported in challenging moments
• You assess, triage and process incoming calls, alert ground and air rescue resources according to the next-best principle
• You clearly instruct medical immediate measures, support callers in stressful situations and thus make a central contribution to the best possible outcome for patients
• In addition, you work with modern digital applications, map and communication systems so that you always have an overview of all ongoing rescue missions and the resources available in the dispatch area

Your experience

• You have a qualification as a certified paramedic HF, transport paramedic with federal diploma, certified nurse HF, health professional EFZ or medical practice assistant EFZ and ideally bring experience in emergency services, dispatch, an emergency call centre or a comparable medical, operational or technical environment
• You have a quick grasp, think holistically and can correctly classify, prioritise and act proactively under time pressure
• You have a strong affinity for technical aids and digital tools (Microsoft 365) or are willing to quickly and practically familiarise yourself with them
• You enjoy a workday that is not predictable, remain capable of acting even in unexpected events and seek solution-oriented the next sensible step

Your prospects

• You can expect a responsible and meaningful task in a highly relevant environment where your decisions directly contribute to the emergency care of the population
• You work in a modern emergency call centre in 24/7 shift operation with interdisciplinary interfaces, including the health control centre, emergency services and other partner organisations in health and emergency services
• At LUKS you have the opportunity to specifically further develop your expertise and to qualify prospectively, for example, as a dispatcher in an emergency call centre with a federal professional certificate
• As part of the largest employer in Central Switzerland, you benefit from attractive employment conditions, diverse benefits, internal training offers and lucrative shift allowances

We look forward to receiving your complete online application. If you have any questions, please contact Michael Hediger, Head of SNZ 144 Central Switzerland, Tel.: 041 205 54 40.