Night receptionist in hospitality, extra contract paid hourly, working days determined according to the needs of the establishment. Hours: from 10:30 pm to 6:54 am.

"Would you like to develop in an exceptional setting, in the heart of Neuchâtel, within a renowned 4-star superior hotel? Join our team!"

The Beaulac Hotel, a 4-star superior establishment with 116 rooms, featuring a panoramic lounge bar, Waves, on the 7th floor, a magnificent dining area, Lake Side, facing the lake, and a conference centre, is looking for a Night receptionist in hospitality – extra contract paid hourly, Working days determined according to the needs of the establishment. Hours: from 10:30 pm to 6:54 am.

Located in an exceptional setting with breathtaking views of the lake, the Alps and the city of Neuchâtel, the Beaulac Hotel is part of a prestigious hotel group which also includes the Ibis Hotel in Thielle and the Design F6 Hotel in Geneva.

A recognised player in the hotel sector, we regularly offer activities in service professions: Housekeeping, Reception, Food and Beverage, Banquets and Seminars. Our goal is to provide a high-end service, combining expertise and interpersonal skills.

We are looking for talents who share our values of commitment, cohesion, respect, appreciation and self-improvement, to strengthen our team.

Join the dynamic team of the Beaulac Hotel in Neuchâtel and help provide high-end service to an international clientele.

• Ensure a warm and professional welcome, in line with the establishment’s standards,
• Strictly supervise check-in, check-out, billing and payment operations to ensure a smooth, secure and personalised customer experience.
• Manage reservations as well as telephone and email correspondence, ensuring accuracy and compliance with internal procedures.
• Anticipate and meet the specific needs of clients, maintaining proactive communication with the hotel’s various departments.
• Accompany guests to their rooms if necessary, ensuring their comfort and complete satisfaction.
• Provide accurate and relevant information on tourist, cultural and event activities in the canton of Neuchâtel to enrich guests’ stays.
• Process and forward customer feedback to the relevant departments as part of a continuous service quality improvement approach.
• Organise and coordinate specific night requests (wake-up calls, breakfast, room service, taxi, etc.) to ensure customer satisfaction.
• Perform the cl
• Update reservation schedules and ensure the smooth organisation of services.
• Assume responsibility for the safety of people and property during the night by strictly applying internal procedures and directives.
• Complete daily operations: daily closure of the PMS (turnover, billing, cash management), ensuring data reliability and transparency.
• Maintain an excellent level of service quality at all times, actively contributing to customer satisfaction and loyalty.

Profile sought:

• Diploma or professional training in the hotel or tourism sector.
• Proven experience in reception, ideally in a 4 or 5-star establishment.
• Excellent presentation and impeccable customer service skills.
• Bilingual French/English. German is a plus.
• Flexibility to work day/night shifts, including weekends.
• Discretion, sense of confidentiality, autonomy and team spirit.
• Proactive attitude to contribute to the continuous improvement of the customer experience.

Benefits:

• Integration into a dynamic establishment focused on excellence.

We look forward to receiving your application. Please send it by email to: administration@beaulac.ch

We will carefully consider every application. If you do not receive a response within three weeks, it means your profile does not match our current needs, but please feel free to apply again.