Basel
Service Manager ICT (m/f/d)
- 19 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Basel
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Service Manager ICT (m/f/d)
ROCKEN®
has significantly simplified the application process with its digital recruitment solution
and thus sets a new, uniform standard. We connect
talents, experts and specialists throughout Switzerland. Our network of
established companies is made available on our ROCKEN® Talent Platform.
Our partner is based in the healthcare sector. As a Swiss family business, dynamism and a passion for improvements are important to them. You will support daily tasks that are not everyday occurrences.
Are you ready for a new challenge? Then start your
new journey now with a personalised ROCKEN® Talent Profile and benefit
from exciting jobs!
Responsibilities:
You are responsible for the quality and further development of central ICT services and ensure a high level of service orientation.
You manage incidents and service requests, coordinate the solution finding and ensure reliable processing.
You analyse existing service processes and further develop them in terms of efficiency, quality and user-friendliness.
You design the ICT service portfolio and coordinate services, processes and requirements with relevant stakeholders.
You identify improvement potentials, initiate optimisations and accompany their implementation in ongoing operations.
Qualifications:
You have a higher education in computer science or information technology and ideally ITIL certifications.
You bring experience in IT service management as well as a strong understanding of support and operational processes.
You are familiar with Atlassian applications such as JIRA Service Management, JIRA and Confluence from practical experience.
You have knowledge of Windows and Linux systems as well as ideally Microsoft 365, MS Teams and Citrix.
You convince with strong customer orientation, communication skills and team spirit and have very good German skills (C1); English and French are advantageous.
Benefits:
- Flexible working hours
- Attractive training and development opportunities
- Open corporate culture
- Interesting and varied activities/projects
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Basel
Contact
Gaël Altmann,
+41443852183
