Rocken�
Luzern
ICT Technician (a) Onsite Support (m/f/d)
- 26 August 2026
- 100%
- Permanent position
- German (Fluent)
- Luzern
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
ICT Technician (a) Onsite Support (m/f/d)
What will the IT of the public sector look like tomorrow? Our Rocken partner is a central point of contact for digital transformation in the public sector. From network infrastructures with state-of-the-art bandwidth to digital online counters and innovative signature solutions – projects that create real added value are developed here. As an ICT service provider, the company manages complex infrastructures, drives SAP transitions forward, and develops technology portfolios for a future-proof IT landscape. Practical orientation and continuous development characterise the daily work. Projects are implemented in close coordination with internal and external partners – focusing on efficiency, security, and sustainability. Are you looking for a role with creative freedom and social relevance? Our Rocken partner offers you exactly this perspective.Responsibilities:
You ensure first- and second-level support on site and assist people with their IT concerns
In this role, you analyse disruptions related to Microsoft 365 and sustainably resolve even more complex problems via the ticket system
You take over software distribution via SCCM using the GUI and perform manual installations if necessary
In this position, you document your work and solutions in the internal wiki and create clear instructions and checklists
Qualifications:
- You have completed training as an IT specialist EFZ, ICT professional, or an equivalent qualification, ideally complemented by initial professional experience in IT support.
- You are well versed in Windows 11, Microsoft 365 in client operation, Active Directory, and TCP/IP and can analyse and sustainably solve technical problems in a structured manner.
- Ideally, you have experience in first- and second-level support directly with customers; knowledge from the school environment is an advantage.
- You communicate confidently in German and present yourself professionally and understandably to teachers and learners.
- You work routinely and carefully with ticket systems and keep an overview even with several simultaneous concerns.
- You hold a category B driving licence and are willing to take your holidays during the school holidays of the canton of Lucerne.
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Lucerne
Contact
Marius Feurer,
+41443852186
