Bern
IT Service Manager (m/f/d)
- 12 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents on the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in personnel recruitment and career planning.
IT Service Manager (m/f/d)
How do you actively shape the energy future? Our Rocken partner is a leading energy producer and international pioneer in energy trading as well as in the marketing of renewable energies. With a broad portfolio from hydropower to solar and wind energy to innovative digital solutions, the company drives sustainable energy supply forward. The field of activity covers the entire value chain - from production through grids and distribution to customised energy solutions and services for customers. Supply security is as much a focus as innovative approaches in the areas of hydrogen, batteries and cybersecurity. The working style is characterised by technical excellence, interdisciplinary collaboration and the clear goal of advancing renewable energies. Are you ready to take responsibility in a dynamic environment and make a real impact? Then our Rocken partner looks forward to your application.Role:
Good IT operations do not start with tickets but with clear services, measurable quality and consistent further development. We are looking for a personality who manages IT services in a structured way, makes service quality measurable and actively shapes the collaboration between IT, customers and partners.
Responsibilities:
Responsibility for the quality and further development of defined IT services
Management and monitoring of service level agreements and service quality
Establishment and further development of modern IT service management processes
Coordination of incident, problem, change and request management
Analysis of service metrics and derivation of concrete optimisation measures
Conducting regular service reviews with customers and stakeholders
Identification of improvement potentials along the entire service journey
Management of external IT providers and strategic technology partners
Monitoring availability, performance and service quality
Support of changes and releases from a service management perspective
Creation and further development of service reports and management dashboards
Support in escalations and coordination of complex disruptions
Further development of service catalogs, role models and operational processes
Promotion of a customer-oriented and proactive service culture
Qualifications:
Several years of experience in IT service management
Sound knowledge of ITIL principles
Experience with SLA, KPI and service reporting
Practical experience in incident, problem and change management
Experience in collaboration with internal teams and external providers
Analytical and structured working style
Strong communication and negotiation skills
Customer-oriented thinking and high personal responsibility
Enjoyment of continuous improvement and process optimisation
Benefits:
- Attractive benefits in case of illness or accident
- Participation in health measures
- Home office
- Flexible working hours
- Interesting and varied activities/projects
- Market- and performance-based salaries
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Bern
Contact
Joshua de Boers,
+41443852112
