Lausanne
Health Insurance Customer Service Advisor
- 07 September 2026
- 100%
- Temporary
- CHF 29 - 35 /hour
About the job
We are looking for passionate and committed professionals in the construction fields to join our dynamic teams. At Gi Group, we believe in the power of innovation, collaboration, and excellence.
We consider every potential candidate as an invaluable source of unique skills and talents.
Join us in our constant quest for excellence! We look forward to discovering how your expertise and passion can contribute to our shared success.
We are currently seeking for one of our major clients in the health insurance sector a:
Health Insurance Customer Service Advisor
Your mission
To strengthen our teams during temporary absences, we are looking for several motivated and customer satisfaction-oriented Customer Service Advisors.
Within our customer service department, you will be the primary contact for our insured clients and partners.
Your main responsibilities
- Respond to requests from our insured clients by phone and email
- Respond to requests from our service providers by phone
- Provide clear and quality information about benefits and services
- Ensure efficient handling of requests while guaranteeing a high level of customer satisfaction
- Contribute to the smooth running of the service in a dynamic environment
Your profile
- You are comfortable in customer relations and have a service-oriented mindset
- You demonstrate versatility, rigour, and organisation
- You know how to manage stress and high-activity situations effectively
- You enjoy teamwork while being autonomous in your tasks
- Experience in the health insurance field is a major asset
- Significant experience in customer advisory is also welcome
During peak season, employees handle between 50 and 60 calls per day.
