IT Specialist

Les Transports Publics Neuchâtelois SA (transN) originate from the successive mergers of companies in the canton of Neuchâtel. Specialising in the operation of a network of public rail and road transport, both urban and regional, we carry 27.5 million passengers per year on 38 lines and 293 km of network.

We are nearly 600 professionals who work daily as a team to provide a quality service aimed at satisfying customers. We put our capacity for innovation at the service of regional development and are motivated by the ambition to be the main player in mobility in the canton of Neuchâtel by offering a reliable and efficient mobility chain between the different modes of public and individual transport.

To complete our staff, we are looking for a

Your main tasks

You provide first-level IT support and contribute to its improvement in the stimulating environment of public transport. You will play an essential role in ensuring the availability of digital tools used by our operators and employees. In this capacity, you are responsible for:

- Handling and resolving HelpDesk tickets from levels 1 to 2, both technical and functional.

- Working independently on the company’s various sites.

- Coordinating with internal/external partners when necessary.

- Organising and managing your own schedule of travel and interventions according to

- priorities.

- Maintaining visibility of the support status (open, resolved, pending tickets) to the team.

- Contributing to the availability, reliability and performance of business applications.

- Participating in testing, updates and deployments.

- Supporting users in adopting tools and best practices.

- Maintaining functional and technical documentation.

Your profile

- Holding a Federal VET Diploma (CFC) in IT or an equivalent qualification.

- Having broad technical knowledge (systems, networks, security, applications).

- Mastery of standard IT processes (ITIL).

- Good knowledge of ITSM tools, notably Matrix42.

- Curious, solution-oriented, capable of managing priorities and your agenda independently.

- Ability to adapt to a variety of interlocutors, from end users to team leaders.

- Driving licence and availability for occasional travel, independently, between transN sites.