Chur
Head of Internal Sales (m/f/d)
- 29 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), French (Basic knowledge), English (Intermediate)
- Chur
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Head of Internal Sales (m/f/d)
Role:
In this role, you take on the leadership of customer support and shape the further development of the area with your strong leadership character. You are responsible for a professional and service-oriented customer service and ensure that enquiries are handled efficiently, solution-oriented, and at a high professional level. In doing so, you lead and develop your team purposefully, promote constructive collaboration, and ensure clear structures and processes. You also drive optimisations in processes and interfaces to sustainably increase customer satisfaction. Through your commitment, you contribute significantly to strategically aligning and continuously improving customer support.
Responsibilities:
- You lead, coach, and develop your customer support team to ensure all customer enquiries are handled to a high standard
- In this role, you take responsibility for escalation and complaint management and competently support technical queries
- As Head of Customer Support, you coordinate repair and service orders with a focus on efficiency, quality, and adherence to deadlines
- You continuously optimise support and service processes to sustainably increase customer satisfaction
- In this role, you work on cross-departmental projects to further develop and professionalise customer service
Qualifications:
- You have a technical basic education as well as commercial and leadership-related further training
- You bring several years of experience in customer service or after-sales and have proven leadership experience
- You communicate very well in German and well in English; French is an advantage
- You are proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- You convince with leadership skills, organisational talent, and strong customer orientation
- You work resiliently, assertively, independently, and in a structured manner
ROCKEN Jobs:
https://rocken.jobs
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https://rocken.jobs/application/profil-erstellen/
Workplace
Chur
Contact
Tim Brandtner,
+41443852195
