Quality Manager (M/F) – 50%

To strengthen quality governance and ensure safe and optimal care for our patients, we are seeking a Quality Manager (M/F) at 50%. Reporting directly to the Operations Management, you will lead the development, structuring, and monitoring of the establishment's Quality Management System (QMS).

As a transversal referent, you will work closely with the General Management, Medical Management, Nursing Management, as well as all service managers (care, medical, administrative, and logistical) to promote a culture of continuous improvement and risk control.

Your Main Responsibilities

• QMS Facilitation & PDCA Approach: Develop the quality concept, map key processes, manage documentation (policies, procedures, forms), and facilitate the PDCA cycle.
• LAMal 58a Compliance, H+ & ANQ Monitoring: Ensure regulatory monitoring, manage compliance with the quality agreement (art. 58a LAMal), define and document Continuous Improvement Measures (CIM), respond to tasks imposed by the H+ agreement, and coordinate national ANQ measures.
• Risk Management & CIRS System: Maintain the adverse event management system, oversee the CIRS system, support root cause analysis, and monitor action plans within a non-punitive learning culture.
• Indicators & Management: Define relevant KPIs with Operations Management, maintain the quality dashboard, and monitor patient satisfaction.
• Audits & Continuous Improvement: Develop and conduct the annual internal audit programme, support external audits, and ensure follow-up on corrective actions.
• Support & Training: Advise service managers, lead multidisciplinary working groups, and raise staff awareness of safety and quality issues.

Your Challenges for the First 12 Months

• Conduct a comprehensive assessment of the quality system and define the annual roadmap.
• Embed the PDCA method as a transversal guiding principle, formalise process mapping and document management.
• Define, structure, and document Continuous Improvement Measures (CIM) according to art. 58a LAMal, while meeting the requirements of the H+ agreement and ANQ surveys.
• Consolidate the adverse event reporting and analysis system (CIRS).
• Deploy the quality dashboard and organise the internal audit programme.

Your Profile

• Education: Higher degree (health, sciences, management or equivalent), ideally complemented by a specialisation in quality management, auditing, or risk management.
• Experience: Proven experience in quality and process management within the Swiss healthcare system (hospital, clinic, nursing home).
• Regulatory Knowledge: Solid mastery of the Swiss legal framework (LAMal art. 58a, ANQ, CIRS, H+ agreement requirements).
• Skills & Attitude: Methodological rigour, analytical and synthetic thinking, autonomy, interpersonal ease for transversal work, and a federative stance focused on change support.
• Languages: Excellent command of French or German, with good knowledge of the other language; English is an asset.

We Offer You

A strategic and transversal role within a dynamic establishment, offering great autonomy in managing your 50% mission, a stimulating multidisciplinary environment, and attractive employment conditions.

Interested in this challenge? We invite you to send your complete application file (CV, cover letter, diplomas, and work certificates) to the Operations Management / Human Resources.