Merchant (m/f/d)

What is my role?

You are the first point of contact for customers with outstanding claims and competently and solution-orientedly support them both by telephone inbound and outbound. In doing so, you analyse the causes of payment arrears, develop individual and sustainable solutions together with the customers, and agree on suitable payment plans. In addition, you professionally and service-orientedly answer general customer concerns, carefully document the conversations, and ensure efficient case processing.

What do I need to be successful?

• Completed vocational training, ideally in a commercial environment or in a comparable role

• You communicate confidently in German and French

• Enjoyment of telephone customer contact as well as strong communication and negotiation skills

• High service orientation, empathy, and the ability to act confidently even in demanding situations

• Confident handling of MS Office as well as a pronounced digital affinity

What are my benefits?

• Thorough introduction

• Modern, bright offices

• Collegial young team

What distinguishes the company?

Successful Swiss company in the service sector.

Languages
German: C2 - Native level
French: C1 - Business fluent

Workplace
Zurich

Vacancy number
VA-2TZ-H28