Head of Operations Department (80-100%)

About the job

Supported by Ganci Partners, the Public Transport of Chablais (TPC) are looking for their future

Head of Operations Department (80-100%)

Based in Aigle, the TPC are the main public transport company in the Vaud and Valais Chablais region. They operate four metre-gauge lines connecting the plain to the resorts of Leysin, Les Diablerets, Champéry and Villars, as well as a rapidly growing bus network. Driven by strong growth - more than 5.8 million passengers transported in 2025, an increase of over 15% - the TPC are investing in the renewal of their rolling stock and the electrification of their buses, while several major projects, including AOMC 2030 and the extension of the Aigle-Leysin line, are shaping the future of the network. With over 400 employees, the company is implementing a new organisation from 1 July 2027.

Responsibilities of the role
Reporting directly to the Director, the Head of the Operations Department is responsible for producing the daily rail and road transport offer of the TPC, safely, ensuring punctuality and passenger comfort, with planned staff and vehicles. Based at headquarters, they lead the largest department of the company, with around 220 employees, including four direct service managers, heading the Rail Production, Road Production, Traffic Management, and Production Dispatch and Intervention units.

The main responsibilities are as follows:

• Ensure the daily production of the transport offer, guaranteeing safety, punctuality and quality of services;
• Manage the allocation of driving staff and road vehicles, as well as traffic management, disruptions and associated passenger information;
• Supervise and train driving staff and monitor the department’s performance indicators (punctuality, safety, quality of connections);
• Maintain social partnership and quality relationships with external partners (municipalities, cantons, etc.);
• Work closely with other departments and manage the department’s budget.

One of the major challenges of this role lies in aligning units, practices and managerial skills, in a context of high performance expectations. The successful candidate will support the strengthening of the teams’ professional skills while anticipating future developments, notably the electrification of the bus fleet.

Profile sought
With a higher education qualification (university, university of applied sciences or federal diploma), you have solid experience in team management in the transport sector, rail or road, and understand the issues related to production, traffic management and staff allocation. You are willing to obtain the transport licence and are accustomed to working in an environment governed by a collective labour agreement.

Comfortable both on the ground and in strategic thinking, you know how to translate the company’s directions into concrete actions for your teams. A recognised and demanding manager, a true coach with great human qualities, you unite your teams around common performance objectives. Finally, you have a perfect command of French.

Your application
For further information, Ms Rebeca Gonzalez, Senior Partner at Ganci Partners, is available at +41 76 420 67 97 and looks forward to receiving your application via Jobup by 25 November 2026.