Fixline Customer Service Specialist - Fixline Fulfilment Team 100%

Are you a communicative personality who quickly recognises the needs of your customers and provides reliable solutions? Do you share our values, work in a structured manner, and always keep your commitments? Then strengthen our team in our modern Contact Centre in Biel!

Become part of our team as

In our dynamic and customer-oriented Fulfilment Team, you will accompany our customers until the successful activation of their fixed-line fibre optic connection. You are the central contact person and ensure that every step runs smoothly.

Your tasks

• Advising and supporting our customers by competently handling incoming calls, tickets and emails – both written and by phone
• Supporting private and business customers as the central contact person – from contract signing to successful activation
• Processing activation requests related to the Salt Fiber product (fibre optic)
• Careful and precise management and updating of customer data
• Coordination and close collaboration with internal departments and external partners

Your profile

• Basic training with a Federal VET Diploma (EFZ) or equivalent commercial training
• Strong customer orientation and enjoyment of direct customer contact
• Experience in customer service, sales or a commercial role, ideally in telecommunications or IT
• Good technical understanding as well as interest in digital products and telecommunications solutions
• Excellent oral and written skills in German and French; additional national languages or English are an advantage
• Reliability, diligence, sociability and a structured way of working

What we offer

• Monthly bonus from the 3rd national language
• Monthly salary paid in 13 instalments
• Up to 20% home office depending on the area of activity
• 5 weeks holiday
• Modern and inspiring working environment in the heart of Biel
• Solid social benefits as well as a flexible and advantageous pension solution
• Free mobile subscription, valid throughout Europe
• Exclusive offers and discounts on our products and services

Workplace: Biel

Would you like to engage in a versatile and future-oriented environment? We look forward to meeting you!

A current criminal record extract and debt collection register extract will be required upon employment.

Apply directly online!