Europe Cash Administrator

Europe Cash Administrator

For one of our clients, we are seeking a Finance professional specialised in managing customer accounts and processing payments.

JOB MISSION

Within the Finance team, you will be responsible for the operational monitoring of customer accounts and the processing of payments. You ensure the reliability of financial data, the correct allocation of payments and the handling of any discrepancies, while guaranteeing quality service to internal and external contacts.

You will also be involved in Cash Application activities, aiming to ensure efficient processing of payments and contribute to the continuous improvement of the customer cycle.

The role mainly focuses on managing customer accounts (Accounts Receivable – AR) for distribution activities as well as for various service entities.

Depending on business developments, projects or team needs, the scope of responsibility may evolve. Some flexibility is therefore expected to be able to work on other regions or activities when necessary.

MAIN RESPONSIBILITIES

Management of payments and customer accounts

• Record daily and accurately the payments received from customers.

• Ensure the allocation of payments to invoices and open items based on information provided by customers and Credit Control teams.

• Identify and analyse discrepancies found during payment processing and provide necessary information for their resolution.

• Perform reconciliations, justifications and clearing operations of customer accounts and bank accounts.

• Ensure compliance with internal procedures, control rules and current business practices.

• Contribute to maintaining a high level of service quality for internal and external customers.

Cash Application and process optimisation

• Participate in the processing and optimisation of payments through various tools and interfaces used, including MT940, FEBAN, QR codes, direct debits and Matchbox.

• Contribute to improving the automatic matching rate and the overall efficiency of Cash Application processes.

• Identify process optimisation opportunities and participate in implementing solutions to improve the reliability and productivity of the activity.

• Contribute more broadly to the continuous improvement of the customer cycle.

Staff sales and associated activities

• Monitor deliveries related to staff sales for the Swiss, French and British markets, notably based on received prepayments.

• Control and validate credit and debit notes related to price adjustments.

• Coordinate with the various stakeholders involved in these operations.

• Manage the collection process related to staff sales in Switzerland within after-sales service activities, including reminders and possible escalations.

• Verify refund requests and prepare the necessary files for their validation and approval.

Dispute management and controls

• Actively participate in identifying, monitoring and resolving disputes in collaboration with Credit Control, customers and, when necessary, banking institutions.

• Contribute to internal control activities (ICS) as well as external audits by providing required supporting documents.

• Ensure the quality, reliability and traceability of processed financial information.

Collaboration and continuous improvement

• Participate in Finance team projects and initiatives.

• Contribute to knowledge sharing and best practices within the team.

• Ensure service continuity and backup for customer account activities.

• Be proactive in improving processes, working methods and operational efficiency.

PROFILE SOUGHT

Education

• Bachelor’s degree or Licence in finance, management, business administration or equivalent field.

Professional experience

• Minimum 2 years’ experience in finance, ideally in an environment related to payments, receipts, customer accounting or treasury management.

• Experience with SAP ERP environment.

Technical skills

• Excellent command of Excel.

• Knowledge of Power BI is an asset.

• Good understanding of customer account management and payment processing.

• Comfortable with financial tools and systems as well as their various interfaces.

Personal qualities

• Strong focus on quality, accuracy and meeting deadlines.

• Ability to work independently while collaborating effectively with various stakeholders.

• Developed sense of service and customer orientation.

• Excellent organisational and prioritisation skills.

• Analytical mind and ability to solve problems pragmatically and creatively.

• Curiosity, learning ability and openness to new working methods.

• Flexibility and ability to adapt to evolving activities and responsibilities.

• Continuous improvement mindset and willingness