Head of Customer Service (m/f/d)

Head of Customer Service (m/f/d)

Our Rocken partner is an internationally active technology company that develops and produces sophisticated technical solutions for various industrial applications. Precision, quality, and continuous technological advancement are at the core.

The company supports projects along the entire value chain – from development and technical design through manufacturing and testing to series production. Depending on customer requirements, individual solutions are created for different areas of application and production volumes.

Modern manufacturing technologies, solid technical know-how, and high-quality standards characterise the working environment. Close collaboration between development, production, quality, and other specialist departments enables efficient implementation of complex projects.

An internationally oriented organisation, short decision-making paths, and high demands on technical and economic solutions offer a versatile and challenging field of activity for professionals who wish to develop further in the long term.

Role:

On behalf of the client, we are looking for an experienced leader to head the Customer Service in a technically demanding industrial environment. The company develops and produces highly precise drive solutions for international customers. In this role, you will lead a specialised team and ensure professional support for customers and sales companies.

Responsibilities:

• Professional and personnel management of the Customer Service team

• Coaching and development of employees in daily business

• Support with complex and escalated customer and complaint cases

• Personal support of strategically important customers and sales partners

• Management of demanding customer coordination and coordination of solution processes

• Analysis of customer concerns and complaints as well as initiation of appropriate improvement measures

• Close cooperation with sales, engineering, production, and other internal specialist departments

• Ensuring high service quality and customer satisfaction

Qualifications:

• Several years of leadership experience in inside sales, customer service, or technical sales environment

• Completed technical basic training with further education at HF or FH level

• Business management training or corresponding background is an advantage

• Experience in handling complex customer and complaint cases

• Strong technical understanding and experience in an industrial environment

• Open corporate culture: A family-like working and operating atmosphere with transparent information flows and interdisciplinary exchange
• Flexible working hours: Flexible annual working hours that allow you to reconcile your professional goals with your private preferences
• Participation in health measures: A company health management system aimed at maintaining and promoting your health
• Attractive training and development opportunities: An academy with a versatile range of training and exciting development opportunities
• Attractive pension and insurance benefits: Progressive social insurance benefits
• Attractive employee discounts: Own public transport connection as well as discounts
• Canteen, meal allowances and discounts: A staff restaurant with the best view of the lake and mountains

https://rocken.jobs

https://rocken.jobs/application/profil-erstellen/

Work location
Lucerne

Contact

Benhard Dushaj,
+4989693153507