Basel
ICT Service Delivery Specialist (m/f/d)
- 13 October 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 4001 Basel
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
ICT Service Delivery Specialist (m/f/d)
How secure is your IT infrastructure really? Our Rocken partner specialises in holistic cyber security, IT, and network solutions. The company serves leading corporations and established SMEs from various industries – with a clear focus on security, reliability, and technical excellence. From consulting through implementation to ongoing monitoring: bespoke solutions are created here to protect companies against the most advanced threats. Collaboration is conducted as a partnership on equal footing, with an in-house Security Operations Centre for rapid response in emergencies. Expertise, team spirit, and genuine solution orientation are what count here. Ready to become part of a dedicated team that fights daily for the security of companies? Then our Rocken partner looks forward to your application.Role:
You want to competently support customers with technical IT questions while simultaneously improving the quality and efficiency of their IT services? In this role, you are responsible for coordinating central IT services, assisting with technical challenges, and ensuring stable and reliable operations.
You work at the interface between customers, support, and specialised technology teams. Besides operational fault analysis, you contribute to the further development of service processes and can continuously deepen your knowledge in modern Microsoft environments.
Responsibilities:
Support customers and coordinate their IT services throughout the entire service operation
Plan and coordinate service adjustments and support technical projects
Contribute to the further development of ITSM processes and operational workflows
Analyse and resolve complex technical faults in 2nd-level support
Proactive monitoring of IT systems and initiation and coordination of necessary escalations
Document technical solutions and create clear instructions for customers and users
Qualifications:
Several years of professional experience in IT service operations, service delivery, or technical customer support
Good knowledge of Microsoft infrastructure, especially Windows Server, Active Directory, and cloud services
Experience with Windows clients as well as data backup and system recovery
Understanding of IT service management and ideally knowledge of ITIL practices
IT education or comparable practical qualification; higher vocational qualification (HF) is an advantage
Customer-oriented and reliable personality with a high willingness to learn as well as very good German and good English skills
Benefits:
- Coaching and mentoring
- Canteen, meal allowances and discounts
- Flexible working hours
- Home office
- Numerous employee events
- Market- and performance-based salaries
- Comfortable office with modern infrastructure
- Open corporate culture
- Interesting and varied activities/projects
- Experienced and dynamic team
- Flat hierarchies
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Basel
Contact
Diego Barth,
+41443852145
