Customer Service Clerk/Agent Dispatch 100% - You organise the day before it gets chaotic

When technical services are to function reliably at the customer’s site, quality does not start only on location. It begins earlier: on the phone, in planning, in clean coordination, and in the ability to create a clear process from many individual pieces of information.

Our client is an established company in a technical service environment in the Basel agglomeration. It is about service calls, appointment reliability, customer concerns, internal coordination, and the daily art of keeping an overview when many threads come together simultaneously.

For the customer service of our client, we would like to recruit a committed individual who enjoys organising, communicates clearly, and remains calm even when things get lively. Therefore, we are looking to fill the position immediately or by arrangement

Customer Service Clerk/Agent Dispatch 100% - You organise the day before it gets chaotic...

Your task

• In this role, you are an important hub in customer service. You coordinate appointments, receive customer concerns, record and process orders, clarify queries, and ensure that information is passed on completely, understandably, and in a timely manner
• You work closely with customer service, dispatch, and the staff in the technical field service. It is not just about forwarding requests. It is about thinking along, setting priorities, following up, and ensuring that the daily routine runs as smoothly as possible
• This role is ideal for people who like to be in the thick of things but do not need to be constantly in the spotlight. You have contact with customers, internal departments, and technical specialists. You quickly notice when information is missing, when an order becomes critical, or when an appointment needs to be neatly rescheduled

Your profile

• Ideally, you have a commercial basic education or a comparable qualification and have already gained experience in customer service, dispatch, planning, administration, or a similar coordinating function
• More important than perfect buzzwords on your CV is your working method. You think along, communicate clearly and kindly, can set priorities, and remain reliable even when it gets demanding
• You possess organisational talent, a sense of responsibility, and a good intuition for people. On the phone, you come across as confident, professional, and calm. You can listen, classify, and still remain clear. Psychological skill helps you as much as assertiveness and common sense

What you can expect

You can expect a 100% position with regular office hours in a well-established customer service environment. The start date is flexible, preferably in summer 2026. The role offers you close proximity to operational day-to-day business, short paths, and a function in which your work is immediately visible. If you enjoy taking responsibility, communicating clearly, and making processes work, you will not be bored here.

Interested? Then I look forward to your application. Questions? Just give me a call.