Zürich
ICT Support Engineer (m/f/d)
- 29 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Fluent), French (Fluent)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
ICT Support Engineer (m/f/d)
Innovative overhead line systems for local and long-distance railways – are you familiar with this challenge? Our Rocken partner is a leading medium-sized family business in the field of electromobility. For decades, the company has been developing, planning, building, and maintaining customised overhead line systems and railway control systems for public transport. The projects range from local route sections to complex international infrastructure projects. Sustainability and technical progress shape the daily business. Reliability, respect, and genuine collaboration count here. Innovative solutions arise through clear structures and committed teams. Ready to work on projects that rethink mobility? The Rocken partner offers you exciting prospects in a future-oriented environment.Role:
In this role, you ensure that the ICT workplace environment and the applications used function reliably and are professionally supported. You assist users in daily operations, analyse faults, and find pragmatic solutions so they can work efficiently. You also take care of maintaining and further developing workplace and application standards, thereby contributing to the stability and security of the systems. With your professional approach and structured working style, you ensure high service quality and continuous improvement of ICT services.
Responsibilities:
Receiving and processing user requests related to Microsoft services, smartphones, notebooks, print solutions, and specialised software.
Diagnosing hardware and software issues, including coordinating more complex cases with responsible specialists.
Provision and maintenance of PCs, laptops, tablets, mobile phones, and other workplace components.
Support with onboarding, offboarding, and internal transfers, including maintenance of identities and access rights.
Participation in the further development of the client landscape, the service organisation, and ongoing digitalisation projects.
Qualifications:
Completed vocational training or further education with a technical or IT focus.
Experience in technical customer service or user support as well as a good understanding of modern IT workplaces.
Familiarity with Microsoft 365 and Windows; knowledge of endpoint management or comparable solutions is welcome.
Solution-oriented and structured personality with high personal responsibility and strong communication skills.
Very good German skills; English confident in professional everyday life, French skills an additional advantage.
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Gaël Altmann,
+41443852183
