yellowshark
Zug
IT System Engineer - Modern Workplace & Cloud Operations (m/f) 80-100%
- 27 July 2026
- 100%
- Permanent position
- CHF 100 000 - 120 000 /year
- 6300 Zug
About the job
yellowshark AG is your reliable partner for filling long-term permanent positions. With our experience and industry diversity, we offer suitable solutions for candidates and companies. Quality over quantity is our principle, from which not only you as an IT expert benefit, but also the market with its specific requirements.
On behalf of our client, a leading software, cloud, and IT service provider in Switzerland, we are looking to strengthen the IT team with an experienced IT System Engineer Modern Workplace & Cloud Operations (m/f).
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
Please note that incomplete application documents cannot be considered.
- Support of complex support cases in Microsoft, cloud, and network environments
- Analysis and resolution of faults in areas such as Microsoft 365, collaboration solutions, server and security infrastructures
- Proactive handling of system alerts from central monitoring and RMM tools
- Close cooperation with engineering and operations teams to jointly resolve challenging cases
- Direct customer contact during escalations (by phone and in writing)
- Continuous optimisation of response and support processes
- Documentation of workflows, solutions, and best practices for standardisation
- Completed IT training as an IT specialist EFZ system technology/platform development, ideally combined with further IT education (HF/FH)
- Sound knowledge of Microsoft 365
- Experience with Windows server environments (on-premise and hybrid)
- Knowledge of Active Directory, DNS, VPN, firewalls, and networks
- Calm, structured, and solution-oriented working style even in critical faults
- Independent, responsible personality with a high service orientation
- Fluent German skills (C2) as well as very good English skills (B2)
- Possession of a category B driving licence
- Fixed working hours without weekend or on-call duties
- 40-hour week with five weeks’ holiday
- Annual training budget and targeted professional development
- Modern working environment with up-to-date infrastructure and flexible workplaces
- Trust-based working atmosphere with great scope for design
- Contribution to public transport and sports subscriptions as well as private accident insurance
- Collegial team environment with regular team events and long-term prospects
On behalf of our client, a leading software, cloud, and IT service provider in Switzerland, we are looking to strengthen the IT team with an experienced IT System Engineer Modern Workplace & Cloud Operations (m/f).
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
Please note that incomplete application documents cannot be considered.
Tasks
- Independent handling of critical incidents and technical escalations- Support of complex support cases in Microsoft, cloud, and network environments
- Analysis and resolution of faults in areas such as Microsoft 365, collaboration solutions, server and security infrastructures
- Proactive handling of system alerts from central monitoring and RMM tools
- Close cooperation with engineering and operations teams to jointly resolve challenging cases
- Direct customer contact during escalations (by phone and in writing)
- Continuous optimisation of response and support processes
- Documentation of workflows, solutions, and best practices for standardisation
Profile
- At least 4 years of practical experience in IT operations or IT support (VIP), ideally at an IT service provider- Completed IT training as an IT specialist EFZ system technology/platform development, ideally combined with further IT education (HF/FH)
- Sound knowledge of Microsoft 365
- Experience with Windows server environments (on-premise and hybrid)
- Knowledge of Active Directory, DNS, VPN, firewalls, and networks
- Calm, structured, and solution-oriented working style even in critical faults
- Independent, responsible personality with a high service orientation
- Fluent German skills (C2) as well as very good English skills (B2)
- Possession of a category B driving licence
Additional Information
- Key role with high personal responsibility and direct influence on operations and processes- Fixed working hours without weekend or on-call duties
- 40-hour week with five weeks’ holiday
- Annual training budget and targeted professional development
- Modern working environment with up-to-date infrastructure and flexible workplaces
- Trust-based working atmosphere with great scope for design
- Contribution to public transport and sports subscriptions as well as private accident insurance
- Collegial team environment with regular team events and long-term prospects
