Rocken�
Winterthur
IT Support Engineer in Field Service (m/f/d)
- 17 August 2026
- 100%
- Permanent position
- German (Native language), English (Intermediate)
- Winterthur
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Support Engineer in Field Service (m/f/d)
Are you looking for an IT environment where your expertise really counts? Our Rocken partner offers IT services and managed solutions for demanding customers. This involves business-critical systems, professional service management and customised solutions – without compromising on security. The scope of work includes consulting, cloud management and IT operations with a clear focus on customer proximity and technical excellence. Modular, proven concepts are implemented independently of manufacturers. Short distances, direct exchange and real responsibility characterise the working day. In a manageable team, you achieve great things and work on projects that really matter. Ready to create IT solutions with added value in a dynamic environment? Our Rocken partner offers you exactly this opportunity.Role:
In this role, you support users in 1st and 2nd level support and ensure that their IT systems function smoothly. You analyse incoming requests, identify causes of errors and resolve faults efficiently or forward them appropriately. You also assist users with technical questions and contribute to the continuous improvement of the IT environment. As a junior, you take responsibility for accurate documentation and gradually learn to handle more complex support cases independently. This way, you develop professionally and simultaneously make a measurable contribution to service quality.
Responsibilities:
- You support our customers by phone and via ticketing system in 1st and 2nd level support
- In this role, you analyse requests in a structured manner and contribute to sustainable improvements thanks to standardised infrastructures
- You manage modern cloud, on-premise and hybrid environments such as M365, Windows Server, network and VoIP
- In this role, you take ownership of recurring problems and ensure they are permanently resolved
- As an IT Supporter 1st & 2nd Level Support, you are a valued contact person on equal terms for our customers
Qualifications:
- You have completed IT training in system technology or have comparable solid professional experience
- You have a genuine passion for IT and bring broad technical understanding in the areas of network, Windows Server/endpoints and Microsoft 365
- You naturally work precisely and enjoy optimising and improving processes through methodical approaches
- You are a service-oriented personality, take responsibility and enjoy contact with demanding customers
- You have fluent German at native speaker level and good English skills
- Ideally, you hold a category B driving licence
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Winterthur
Contact
Buse Aslanvuran,
+41443852138
