Team Leader Customer Service (all)

Team Leader Customer Service (all)

This is how you shape health

• Personnel and professional leadership of a team
• You support and motivate your team to pursue the demanding goals together with them
• Ensuring an optimal flow of daily business through planning, coordination and control of individual processes and KPIs
• Co-responsibility for a continuous improvement process
• Consultation and support for needs-based insurance solutions as well as all concerns by phone, email and customer portal
• Recruitment and onboarding of new employees
• Solution-oriented handling of all customer enquiries and complaints, with the aim of achieving the best customer satisfaction
• Participation in projects

This is what sets you apart

• Commercial training with experience in the insurance industry is required
• Initial leadership experience is desirable
• VBV training completed or willingness to complete it as soon as possible
• You take customer concerns seriously and offer the best possible solution
• Commitment, integrity and your customer-oriented thinking complete your profile
• You recognise the potential of your employees and support and promote them in their development
• Very good German skills, additional languages are an advantage

Why SWICA

• We build on humanity. That is why openness, respect and trust are at the centre of our everyday work. We tackle tasks, take responsibility and think in solutions – together, for our customers. That is also why we have been number 1 in customer satisfaction for many years.
• We trust you and give you space. With annual working hours, at least 5 weeks’ holiday and holiday purchase on request. With part-time models and generous home office options within the possibilities of the position, you can organise your everyday life largely flexibly.
• We appreciate and reward your work – with a market-based salary, up to 1500 francs annual allowance for personal wishes and a generous contribution to basic and supplementary insurance for you and your family.
• We offer you prospects. With a generous training regulation, we support your professional and personal development – for your current role and your goals for tomorrow.
• Because health is everything. With our company health management and region-specific offers, we take care of your well-being. And if things turn out differently: 100% net salary continuation.
• We think long-term. With three savings plans, workload-dependent coordination deduction and benefits well above the legal minimum, you are well provided for your future.

Do you have questions?
Loredana Bishat, HR Recruiting, will be happy to provide information.
+41 71 499 64 04