St. Gallen
IT Support Specialist / End User Services (m/f/d)
- 27 August 2026
- 100%
- Permanent position
- German (Intermediate), English (Intermediate)
- St. Gallen
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Support Specialist / End User Services (m/f/d)
Circulation, regeneration, innovative medical technology – does that sound exciting to you? Our Rocken partner develops and sells certified medical products that stimulate microcirculation using patented methods. The applications range from competitive sports to therapeutic uses and private health care. The company operates internationally and combines science, technology and practical benefit. Interdisciplinary teams work here – hands-on, research-oriented and with a clear focus on measurable results. Flat hierarchies and direct communication channels ensure that ideas are implemented quickly. Would you like to work in an innovative environment with real impact? Then we look forward to getting to know you and taking the next step together with our Rocken partner.Role:
In this role, you ensure that the digital workplace functions reliably and that IT services remain stable, understandable and usable in everyday life. As an IT Operations Specialist, you handle incidents and service requests at 1st and 2nd level, support users with hardware and software issues, and document requests, solutions and standards meticulously. You take on user and permission management, handle onboarding and offboarding, maintain user accounts, roles and access rights, and assist with license management. You are also responsible for preparing, issuing and collecting end devices, managing printers, workstations and meeting room technology, and contributing to moves, workstation changes and new installations. By maintaining operational and support documentation, complying with security and compliance requirements, and participating in continuous improvements, you ensure a clean, reliable IT operation.
Responsibilities:
Central support for employees with IT questions and sustainable resolution of incidents and service requests within the workplace environment
Administration of digital identities and permissions as well as structured handling of all IT-relevant processes during personnel changes
Responsibility for the operational lifecycle of workplace hardware including provision, collection, reinstallation and support during internal site changes
Active improvement of IT services through maintained knowledge and operational documentation, standardised procedures and consistent consideration of security and compliance
Qualifications:
Solid IT training background and experience in a support, service desk or workplace function
Basic know-how in identity and access management as well as understanding of standardised IT service and operational processes
Customer-oriented personality with a strong quality awareness, structured approach and enjoyment of direct user contact
Independent and cooperative working style combined with clear communication and confident German and English skills
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
St. Gallen
Contact
Muqsit Bebou,
+41443852834
