Helpdesk Technical Advisor - Assistant (80% to 100%)

The multimedia network of the Industrial Services of the City of Lausanne (SIL) offers a quality and local service by providing access to digital television, very high-speed internet, and fixed and mobile telephone at competitive prices. For more information: https://sil-bliblablo.ch

Duration

Assistant contract for a duration of 12 months

Main Mission(s)

Handle and manage all incoming telephone calls and electronic messages from customers and respond to their requests

Forward and ensure follow-up of calls requiring intervention from higher-level support services

Contribute to the processing of technical IT requests and faults from private and professional customers for TV, Internet, webmail, fixed telephony / VPBX and mobile products as well as for the Box by net+

Profile

Federal Certificate of Capacity (CFC) as an IT specialist or equivalent qualification

Minimum 3 years of professional experience in telephone customer contact

Knowledge of multimedia technology

Good interpersonal skills, resilience under pressure, and strict discretion regarding confidential customer matters

Proficiency in MS Office tools

Good knowledge of English and/or German (level B2)

Special Conditions

Willing to work between 08:00 and 19:00 from Monday to Friday

Workplace

Place de l'Europe 2, 1003 Lausanne

Start Date

Immediate or to be agreed

Information

Mr Yann Mottaz, Head of the Multimedia Customer Management Section, +41 21 315 98 33

Application

Please send us your application and the usual documents by 03.11.2026 via the online form.
Having trouble applying? Contact the service directly at +41 21 315 87 14.

We pay great attention to the diversity of life paths of our collaborators. Our positions are open to both women and men.