Technical Account Manager

About the job

In the role of Technical Account Manager in our "Professional & Project Services" division, you take on a central function in customer consulting and development. You bring your technical expertise, advisory skills, and sense for innovative IT solutions to successfully shape the digital future together with our customers.

What to expect:

• You act as a competent and central contact person for our existing customers in all IT matters

• Thanks to your advisory skills, you recognise your customers' needs, develop tailored solutions, and initiate their implementation

• With your ability to critically question the existing and initiate new ideas within our innovation management, you actively contribute to the continuous development of our service portfolio

• You support the sales team in acquiring new customers and take a leading role in preparing offers, including architecture and solution design

• You accompany small to medium IT projects and are responsible for the service delivery process towards the customer

What you bring:

• You have several years of experience in the IT industry, ideally complemented by further training in business administration, business informatics, or a comparable field

• You are an entrepreneurial, customer- and consultancy-oriented, as well as team-capable personality with a high sense of quality and responsibility

• You have broad influence in the areas of digitalisation, IT infrastructure, project management, and common cloud topics (MS Azure, M365)

• You can express yourself fluently in German and well in English, both orally and in writing

• You are a true team player and bring a good dose of pragmatism and humour