Teamleader Payment Management

Are you passionate about leading, solution-oriented, and eager to make a difference? Then you are exactly right with us! In this versatile leadership role, you take responsibility for a 17-member team and actively shape the Payment Management area. Together, you ensure smooth payment transactions, effective receivables management, and customer-oriented processes. Not only your expertise and organisational talent are required, but also your ability to inspire people and drive change.

What to expect

• Professional and personnel management of a 17-member team with a focus on promotion, development, and a positive team culture
• Overall responsibility for payment transactions and receivables management as well as ensuring efficient and high-quality processes
• Active control of receivables management, early identification of risks, and implementation of appropriate measures to reduce payment defaults
• Analysis of relevant key figures, preparation of management reports, and derivation of targeted improvement measures
• Close cooperation with internal and external partners as well as management of service providers and contractual relationships in the payment and debt collection area
• Support of the team in complex issues and escalation cases
• Continuous optimisation of processes, systems, and workflows as well as active participation in cross-departmental projects
• Coordination and support of internal and external audits

What you bring with you

• Several years of leadership experience, ideally in managing larger teams, and enjoyment in promoting, motivating employees, and achieving goals together
• Solid professional experience in payment transactions and/or receivables management, preferably with knowledge in accounts receivable and debt collection environments
• Completed studies in business administration, financial management, or a comparable education or further training
• Strong understanding of financial contexts as well as analytical and conceptual thinking skills
• High customer and service orientation combined with a pragmatic and solution-oriented working style
• Strong communication skills, negotiation skills, and the necessary assertiveness in dealing with different stakeholders
• Enjoyment in questioning the status quo, initiating change, and continuously developing processes
• Very good German language skills in spoken and written form, additional language skills are an advantage
• Confident handling of SAP and common Microsoft Office applications

Contact
Mirja Sickert
Co-Lead Customer Service ad interim
+41 58 306 30 82

Ariane Lüscher
Chief Personnel Officer








Additional information
We address each other informally. So that you can experience this uncomplicated culture not only on your first day at work, we already communicate with you this way during the application process. Does that sound appealing to you? Then we are a good match! We look forward to your application.