Cancellation Clerk 100% (m/f/d)

What is my role?

• You process cancellation requests from our customers quickly and reliably

• You check cancellation conditions and implement them correctly

• You communicate politely with customers via telephone, e-mail and chat

• You take care of the reversal of bookings and payments

• You document all processes carefully in our system

• You work closely with other departments to find optimal solutions

• You help to continuously improve our cancellation processes

What do I need to be successful?

• You have completed commercial training or a comparable qualification

• Ideally, you have some experience in customer service or administration

• You are confident with MS Office and quickly familiarise yourself with new systems

• You enjoy communicating with people and remain friendly even in stressful situations

• You work in a structured, conscientious manner and keep an overview

• You are a team player and like to get involved

• You speak fluent German; additional languages are a plus

What are my benefits?

• Flexible working hours and the possibility to work from home

• Thorough induction in a friendly team

• Flat hierarchies and short decision-making paths

• Modern workplaces with good technical equipment

• Regular training opportunities

• Free drinks and joint team events

• Good transport connections or parking spaces

What distinguishes the company?

Our client is an established company that places great value on customer satisfaction and a positive working atmosphere. Here you will find a motivated team that supports each other and celebrates successes together. The open corporate culture promotes independent working and offers you real development prospects.

Languages
German: C2 - native level

Work location
Brugg region

Vacancy number
VA-AAW-4A4