Floater Front Office

Direct customer contact at the counter: As a floater, you will complement a 12-member team; this may also be cross-team depending on workload. You share responsibility for handling the entire debt collection process in direct customer contact. Usually, you are 50% responsible for receiving payments and serving debt collection documents.

Back office tasks: You correspond with parties involved in proceedings, authorities, and the civil court, process legal assistance requests, handle simple garnishment procedures, and manage emails, withdrawals, and payment notifications.

Tasks with development opportunities: The advertised position is suitable for long-term career planning with us. Through the work, you will acquire valuable basic knowledge that will be of great use for any future work as a front office employee. We are therefore interested in a long-term commitment.

Experience: You have good theoretical and practical knowledge of the debt enforcement system (SchKG). Ideally, you also have knowledge of the Code of Obligations (OR) and the Civil Code (ZGB). You are familiar with MS Office.

Personality: You are accustomed to team-oriented work, have a good grasp, are resilient, and possess assertiveness as well as empathy. High social competence, life experience, and communication skills complete your profile.

Education: Federal VET Diploma (EFZ); commercial apprenticeship E-/M-profile or federal commercial diploma. Subject-specific further training is provided by the employer.

Language: Foreign language skills (ideally French and English) are a great advantage.

The Basel-Stadt Civil Court rules as a court of first instance in civil matters. These include, among others, matrimonial protection measures, divorces, inheritances, purchase, rental and employment contracts, contracts for work and services, as well as corporate and commercial law issues. In addition, the Civil Court adjudicates disputes in the area of enforcement law. It thus ensures legal peace in private law disputes.

The Basel-Stadt Debt Collection Office is organisationally subordinate to the Civil Court and enforces the compulsory enforcement of monetary claims under the Federal Debt Enforcement and Bankruptcy Act. It ensures correct, transparent, and lawful execution of all debt collections in the canton of Basel-Stadt.