Head Waiter/Waitress (M/F) - Permanent Full-Time, Epalinges

Démarche is a non-profit cooperative society, recognised as being of public utility.

Founded in March 1992 in Yverdon-les-Bains, Démarche is a learning and civic enterprise, bringing together 11 structures or brands all committed to developing human potential through various economic, cultural and environmental activities.

Its dual objective is to strengthen employability and support integration into the labour market.

• You hold a Federal Certificate of Competence (CFC) as a specialist in catering, ideally complemented by training in the field?

• You have a proven experience of at least 5 years in a similar role and possess solid experience in the catering sector?
• You master various front-of-house service techniques and have good knowledge of products and wines?
• You have experience in team management and coordination and are comfortable organising, distributing and supervising work?
• You are interested in support and training and are keen to pass on your expertise?
• You have strong interpersonal and pedagogical skills, enabling you to supervise, train and help different groups progress?
• You are organised, rigorous and flexible, have good stress resistance and possess a sense of communication and customer service?

To strengthen its teams, DEMARCHE is looking for its Hotel - Restaurant l’Union in Épalinges, a

Your duties:

You ensure the smooth running of the restaurant and strive to offer a warm welcome and quality service to customers. You coordinate front-of-house activities and supervise the team while actively participating in the support, training and skills development of people in employment-training and apprentices.

• You welcome and attend to customers from arrival to departure, constantly ensuring their satisfaction.
• You organise, coordinate and supervise the front-of-house service to guarantee quality and smooth operation.
• You ensure coordination between the dining room and kitchen and manage any incidents or complaints.
• You supervise and coordinate team activities by organising, distributing and controlling work.
• You manage the schedules of the front-of-house team and beneficiaries.
• You oversee the cash register, closings, stock and orders, and check received goods.
• You participate in the development of the food and wine menus and contribute to the efficient organisation of the restaurant.
• You supervise, train, empower and evaluate people in employment-training and apprentices to develop their professional and personal skills and promote their integration into the labour market.
• You set progress objectives, monitor them and take part in performance reviews, in collaboration with job coaches and various socio-professional stakeholders.
• You participate in the welcome, training and coaching of colleagues and contribute to team development and cohesion.
• You ensure compliance with rules and procedures regarding hygiene, safety and use of work equipment.

We offer you:

• A creative and dynamic environment, constantly evolving
• Great autonomy in your work
• An annual internal continuing education programme
• 6 weeks’ holiday
• Rotating shifts from Monday to Saturday

Contract duration 1st January 2027

Activity rate 100%

Location Epalinges, Hôtel-restaurant de l’Union

Information www.demarche.ch

Do you recognise yourself in this advertisement? Please do not hesitate to send us your complete application file, only via www.jobup.ch, indicating your availability and salary expectations (only applications mentioning these criteria will be processed).