Telephone Operator / Receptionist (M/F)

Do you have a welcoming manner, excellent telephone skills and wish to develop in a demanding environment where quality of service is essential? We are looking for a Telephone Operator / Receptionist with excellent interpersonal skills and a keen sense of confidentiality.

Responsibilities

• Manage incoming and outgoing telephone calls.
• Welcome, inform and direct callers professionally.
• Ensure an impeccable reception experience, in line with the establishment's quality standards.
• Relay information to the relevant departments and follow up on requests.
• Carry out various administrative tasks related to reception.
• Maintain discretion and confidentiality in communications.

Profile

• Proven experience in a hotel, luxury or aviation environment.
• Excellent command of English, minimum level C1.
• Knowledge of other languages is an advantage.
• Excellent presentation, service orientation and interpersonal skills.
• Very good oral communication and perfect mastery of reception protocols.
• Organised, discreet, responsive and able to manage priorities.
• Residence in Switzerland is mandatory.