Weinfelden
IT Support Specialist - User Support & Workplace (m/f/d)
- 09 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Weinfelden
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Support Specialist - User Support & Workplace (m/f/d)
Our ROCKEN partner is a public administration with around 300 employees, providing an exceptionally broad range of services for a growing Swiss city - from construction, energy and water supply to finance and social affairs, as well as security, education and urban development. The organisation combines the stability and planning security of the public sector with short decision-making paths, a high degree of creative freedom, and work whose impact is immediately visible in the daily lives of over 23,000 people. Reliability, citizen proximity, participation and sustainability shape daily collaboration as well as the ongoing modernisation of processes and digital services.
Role:
In a modern organisation with diverse internal specialist departments, a reliable IT infrastructure ensures that employees can perform their tasks efficiently and without technical obstacles. A service-oriented IT, short decision-making paths and direct exchange with users form the basis for a professional workplace.
In this versatile role, you take on a central position in daily IT support. You assist employees with technical questions, analyse faults and ensure that hardware and software function reliably in everyday work. In doing so, you combine technical know-how with a strong understanding of users’ needs.
Responsibilities:
Receiving, processing and tracking IT requests via various support channels
Analysing and resolving faults on clients, peripheral devices, applications and communication solutions
Handling support cases at 1st and 2nd level and coordinating with internal specialists for more complex issues
Managing user accounts, access rights and workplace environments
Maintaining IT documentation, device inventory and the internal knowledge database
Supporting rollouts, maintenance work, workplace installations and occasional on-call duties
Qualifications:
Completed training in the IT field, for example as an IT specialist EFZ, ICT specialist or comparable qualification
Practical experience in IT support and working with Windows-based workplace environments
Good knowledge of Microsoft environments, especially Active Directory and Microsoft 365
Understanding of basic network and infrastructure topics such as DNS, DHCP, TCP/IP and VPN
Strong service orientation, independent working style and enjoyment of direct contact with users
Very good German skills as well as a category B driving licence and mobility for on-site assignments
Benefits:
- Attractive benefits in case of illness or accident
- Flat hierarchies
- Open corporate culture
- Comfortable office with modern infrastructure
- Coaching and mentoring
- Participation in health measures
- Good transport connections and accessibility
- Attractive training and development opportunities
- Experienced and dynamic team
- Interesting and varied activities/projects
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Weinfelden
Contact
Diego Barth,
+41443852145
