Technical Helpdesk Specialist - IP / VoIP / Connected Systems (M/F)

Technical Helpdesk Specialist - IP / VoIP / Connected Systems (M/F)
Geneva | 100% | Permanent contract | Start no later than 1 February 2027

Your future environment
Our client is a well-known Geneva SME specialising in connected intercoms, access control and video surveillance. It equips and remotely manages several thousand buildings in French-speaking Switzerland for property management companies and institutional owners. Within its remote management centre, you will be the technical referent of the team.

Your tasks:

• Configure equipment before installation: IP panels, badge readers, video terminals, 4G routers
• Support field technicians remotely during troubleshooting and commissioning
• Handle level 2 technical escalations, from diagnosis to resolution
• Follow up on faulty lines with telecom operators
• Contribute to service quality and knowledge sharing within the team

Your profile:

• At least 3 years of experience in level 2 support on connected equipment deployed at clients
• Operational mastery of IP networks: addressing, VLAN, NAT, VPN
• Good knowledge of VoIP / SIP
• Fluent French spoken and written, technical English to read manufacturer documentation
• Knowledge of a proprietary environment (access control, intercom, video, telecom) is a plus. No prior knowledge of our client’s product ranges is required: you will be trained internally.
• You come, for example, from a security or low current integrator, a telecom operator, or you are a field technician wishing to move to a sedentary position.

A plus:

• A permanent position with strong technical responsibility, at the heart of a small team
• Office hours, Monday to Friday from 8am to 5pm: no evenings, no weekends, no on-call duty
• Premises in Geneva, accessible by public transport

Interested?
Apply directly via this advertisement with your CV and work certificates. Your application will be treated confidentially.

Experis, the IT & Engineering expertise of ManpowerGroup.