IT Supporter with Focus on Operations and VIP Support 60-80 %

IT Supporter with Focus on Operations and VIP Support 60-80 %

Exciting tasks await:

• As part of the operational IT service, you are a central contact person for IT concerns of the users of the State Chancellery.

• You make an important contribution in 1st and 2nd level support and ensure professional, solution-oriented handling of support requests.

• You take on support tasks for user groups such as members of the government council, the parliamentary service, the management, and other key persons.

• You assist in ensuring stable IT operations of workstations, mobile devices, M365 applications, printers, meeting rooms, and other technical work equipment.

• You document recurring support cases, create simple instructions, and help to continuously standardise and improve IT operations.

• You contribute to the technical maintenance, operation, and further development of the application landscape.

What you bring:

• Completed training in the IT field, e.g. IT specialist EFZ, IT supporter, system technician, HF/FH computer science or a comparable qualification.

• Experience in first and second level support as well as enjoyment in direct contact with users.

• Good knowledge of the Microsoft 365 environment, Windows workstations, mobile devices, and operational IT support.

• Service-oriented, discreet and responsible personality with a professional appearance, even in demanding support situations.

• High reliability, good communication skills and enjoyment in conveying solutions pragmatically and understandably.

• Structured and independent working style as well as willingness to document recurring topics thoroughly.

• Interest in digitalisation, process improvement and the further development of a modern application and support landscape.

Benefits

We offer flexible working options, a wide range of further training opportunities and attractive social benefits. You can find all our benefits at ag.ch/personal.

Your working environment

With advancing digitalisation, we are continuously expanding our application platforms and the operational IT service. To strengthen our IT service, we are looking for a committed, service-oriented and reliable person who strengthens ongoing IT operations, professionally supports our users and gradually develops into the deputy application management.

A special focus is on professional and discreet support for user groups such as members of the government council, the parliamentary service and other key persons of the State Chancellery.

Contact

For technical information, please contact Astrit Sopa, Head of IT Service, 062 835 37 39.
For questions about the application process, please contact Joel Kogler, HR Manager, 062 835 20 14.

We look forward to receiving your online application.