Gossau
IT Service Manager (m/f/d)
- 12 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Gossau
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Manager (m/f/d)
How secure is your digital infrastructure really? Our Rocken partner specialises in customised IT security solutions and combines technical expertise with personal support. The range of services includes consulting, engineering and operations – from security assessments to the implementation of complex systems and flexible operational services. The focus is on cyber security, secure networking and resilient platform solutions that sustainably protect companies. Here, complexity is transformed into clear, actionable concepts. The collaboration is characterised by agility, technical excellence and a solution-oriented approach. Sounds like an environment where you want to contribute and develop your expertise? Then our Rocken partner looks forward to your application.Role:
For a modern IT environment, a customer-oriented personality is sought as IT Service Manager. In this versatile role, you take responsibility for the quality and further development of existing IT services and maintain close contact with demanding customers.
The focus is on IT security, networking and data centre services. In addition to ongoing service management, you accompany customer projects, coordinate internal and external specialists and ensure that services are operated reliably, economically and with a future-oriented approach.
Responsibilities:
Responsibility for agreed service levels as well as long-term support of existing customers in the areas of IT security, networking and data centre
Conducting regular service reviews and QBRs as well as ongoing communication regarding service quality, risks and upcoming activities
Maintaining and expanding customer relationships in cooperation with account management and technical specialists
Taking over escalation management in case of disruptions and customer complaints and ensuring sustainable problem resolution
Planning and coordinating customer projects including resources, schedules, budgets and handover to operations
Further development of the service portfolio, support with contract renewals and participation in service and pricing models
Qualifications:
Professional experience in IT service management and ideally additional experience in project management
Broad technical understanding in network, data centre, IT security and infrastructure
Industry knowledge in the IT environment as well as confident use of MS Office
Strong customer and service orientation with entrepreneurial and networked thinking
Independent, structured and reliable working style as well as high initiative
Very good German and good English skills; understanding of commercial processes is an advantage
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Gossau
Contact
Diego Barth,
+41443852145
