Zürich
Clerk 100%, Social Counselling City of Zurich
- 14 August 2026
- 100%
- Permanent position
- German (Intermediate)
- 8050 Zürich
About the job
Clerk 100%, Social Counselling City of Zurich
ZurichYour Tasks
- You are responsible for the administrative part of case management, undertake various tasks on behalf of the case-managing social workers, and are the contact person for administrative matters.
- You prepare invoices according to budget specifications and support guidelines, check and post invoices, and process recharges.
- You assert third-party claims, e.g. claiming subsidiary benefits.
- You record, modify and document client data in the specialist application Tutoris and monitor appointments as well as documents to be submitted.
- You ensure the team’s telephone and personal availability, conduct clarification interviews and arrange appointments with social workers if necessary.
- You process incoming and outgoing mail and compile the annual documents for the review of indigence according to the social insurance administration process.
Your Profile
- Completed training as a commercial clerk with a federal diploma (EFZ)
- Several years of professional experience in the social sector or in social insurance.
- Very good MS Office application skills
- Knowledge of client databases such as "Tutoris" is an advantage
- Resilient and committed personality with an independent, structured and solution-oriented way of working
- Strong interconnected thinking as well as high service and team orientation
Our Benefits
Holidays: Our employees have 4–6 weeks of holiday per year, depending on age and job level. In addition, there are 6 company holiday days per year.
Further Training: AOZ promotes and supports the training and further education of employees. Our internal training courses also offer opportunities for professional and personal development.
Lunch Voucher: Permanent employees (from a workload of 20 percent) enjoy lunch vouchers that can be redeemed in over 8000 restaurants.
Pension Scheme Participation: AOZ employees are insured with the City of Zurich pension fund. AOZ covers 60 percent of the premium.
Your Contact
Ayse Özbal
Group Leader Clerical Work
+41 44 415 61 17
is happy to answer your questions.
Erich Diethelm
HR Recruiting Partner
recruiting@aoz.ch
We do not consider applications from recruitment agencies.
Start Date
From 1 December 2026 or by arrangement
Your Salary
Your gross salary for a 100% workload is expected to be between 75,000 and 95,000 Swiss francs per year.
The exact salary depends on your education and professional experience. During the selection process, we will determine your salary based on our salary guidelines. Applicants who do not yet have the required knowledge or experience may be classified below the salary range in individual cases. In addition, AOZ pays allowances for work at night and on Sundays. Further salary development depends on your performance and AOZ’s financial possibilities.
The Application Process
After you have submitted your application, we will read it with great interest. After an initial pre-selection, we will contact you. If a personal meeting takes place, the further process is as follows:
First interview
Second interview and introduction to the department
Obtaining references
Employment decision
The AOZ
AOZ is a non-profit, independent public-law institution of the City of Zurich with over 2000 employees and more than 1000 intercultural interpreters and volunteers. On behalf of the federal government, cantons, City of Zurich and other municipalities, it provides professional services in the field of migration and integration.
