Winterthur
Export & Customer Service Clerk (m/f/d)
- 11 November 2026
- 100%
- Permanent position
- CHF 85 800 - 92 300 /year
- German (Native language), English (Intermediate)
- 8400 Winterthur
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Export & Customer Service Clerk (m/f/d)
Salary - CHF85,800 - 92,300Our client is a specialised Swiss technology company with high expertise in the development and manufacture of technically sophisticated products for industrial applications. Innovative technologies, high quality standards and customised solutions characterise the company. Employees can expect a varied environment with short decision-making paths, a lot of personal responsibility and attractive employment conditions.
Role:
In this versatile internal sales role, you coordinate commercial processes related to customer orders, procurement and goods dispatch. You work closely with sales, purchasing and logistics and ensure reliable handling of day-to-day business.
Responsibilities:
You coordinate the processing of customer orders and ensure complete and correct order entry in the ERP system.
You organise goods deliveries and transport orders and coordinate collection and shipping dates with the responsible contacts.
You prepare delivery notes, invoices as well as export and customs documents for national and international shipments.
You support operational purchasing, initiate orders and monitor compliance with agreed delivery dates.
You check and post goods receipts and ensure proper documentation.
You handle customer complaints and coordinate appropriate solutions with the involved departments.
You review supplier performance and outstanding deliveries and take care of necessary clarifications.
Qualifications:
You have completed a commercial basic education with a Federal VET Diploma, for example as a commercial clerk with Federal VET Diploma, or a comparable qualification in the commercial or logistics field.
Ideally, you have professional experience in internal sales, order processing or logistics.
You are confident in using ERP systems and common office applications; knowledge of büro+ is an advantage.
You convince with organisational talent, customer orientation, communication skills as well as an independent, structured and reliable working style.
You have good German language skills in spoken and written form; knowledge of French and English is an advantage.
Benefits:
- Established and dynamic team
- Interesting and varied activities/projects
- Comfortable office with modern infrastructure
- Flexible working hours
- Good transport connections and accessibility
- Attractive training and development opportunities
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Work location
Winterthur
