KPT Krankenkasse AG
Zürich und Homeoffice
Customer Advisor
- 09 September 2026
- 100%
- Permanent position
- German (Fluent)
- 8040 Zürich und Homeoffice
About the job
KPT is one of the ten largest health insurers in Switzerland. The satisfaction of our customers is our success.
Our customer advisors are the first point of contact for our insured persons: They know our innovative products inside and out, explain benefits clearly, and find the best solution for every enquiry. Are you passionate about bringing clarity to customers in the world of health insurance and inspiring them with your knowledge?
*Benefits vary for certain employments (e.g. temporary, fixed-term, temporary help).
Our customer advisors are the first point of contact for our insured persons: They know our innovative products inside and out, explain benefits clearly, and find the best solution for every enquiry. Are you passionate about bringing clarity to customers in the world of health insurance and inspiring them with your knowledge?
Customer Advisor
What you can achieve
- You advise insured persons, identify gaps, and support them inbound and outbound to achieve optimal coverage – both by phone and in writing.
- With your enthusiasm, you contribute daily to ensuring our customers are completely satisfied.
- You infect new customers with your enthusiasm for our products.
- Complex issues? You obtain the right information from our specialist departments.
- Thanks to your sales flair, you recognise needs and offer tailored solutions from our portfolio.
What sets you apart
- a completed basic education with initial professional experience in health insurance or a contact centre
- interest in sales – ideally with experience
- training as a Insurance Intermediary VBV or willingness to complete this promptly
- a strong customer and service orientation
- flawless German skills in spoken and written form – any additional language is a great plus
Your benefits
Work and holidays
- 40-hour week and flexible working hours
- Home office options
- 25 days holiday, 30 days from age 50
- 24th & 31st December paid holidays
- 15 minutes paid breaks each morning and afternoon
- Free fruit
- Varied beverage selection
- Modern office premises centrally located at Zurich main station (Stauffacher)
Mobility
- CHF 300.– rail coupon for an annual, route, general subscription (GA) or half-fare PLUS
- CHF 2,200.– Reka-Pay per year with 20% discount/li>
- Annual half-fare travelcard for business trips
Maternity & paternity, family
- 100% continued salary payment during maternity leave for 16 weeks
- 100% continued salary payment during paternity leave for 4 weeks
- Marriage allowance
Illness, accident, retirement provision
- 100% continued salary payment during illness and accident for 2 years
- 50% premium coverage for daily sickness benefits, 100% for non-occupational accident insurance
- KPT staff pension fund: 60% employer contribution and choice between 2 options
Further training
- Cost contribution for further training
- Varied external and internal training and further education offerings
And furthermore...
- Contribution to basic insurance and attractive conditions for supplementary insurances
- CHF 40.– per month for drinks/refreshments at KPT
- Service anniversary gifts every 5 years
- Attractive employee referral bonuses
- Free membership of the Commercial Association
- Discounts with partner companies (fitness & sport, family, car, insurance, culture and leisure)
*Benefits vary for certain employments (e.g. temporary, fixed-term, temporary help).
Technical questions?
Mathias Meier
Team Leader Customer Centre East
+41 58 310 96 66
Questions about the application?
Cathrine Egger
HR Business Partner
+41 58 310 92 08
We look forward to direct applications. Our own conditions and General Terms and Conditions apply for personnel recruitment agencies.
