Basel
Head of ICT Service Desk (m/f/d)
- 21 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Basel
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Head of ICT Service Desk (m/f/d)
ROCKEN®
has significantly simplified the application process with its digital recruitment solution
and thus sets a new, uniform standard. We connect
talents, experts and professionals throughout Switzerland. Our network of
established companies is made available on our ROCKEN® Talent Platform.
Our partner is based in the healthcare sector. As a Swiss family business, they value dynamism and a passion for improvements. You will support daily tasks that are not routine.
Are you ready for a new challenge? Then start your
new journey now with a personalised ROCKEN® Talent Profile and benefit
from exciting jobs!
Role:
You lead the Service Desk and continuously develop it
As a leader in the ICT Service Desk, you combine operational proximity with an eye for processes and service quality. You ensure that requests are handled efficiently, coordinate the solution finding and develop the ICT services together with the team. The activity takes place entirely on site.
Responsibilities:
You lead the ICT Service Desk Team both professionally and disciplinarily and ensure reliable support operations.
You coordinate the handling of incidents and service requests and ensure a structured solution finding.
You further develop the ICT Service Portfolio and optimise existing service processes.
You identify improvement potentials in daily business and derive concrete measures from them.
You contribute to continuously improving customer satisfaction, efficiency and quality of ICT support.
Qualifications:
You have a higher education in computer science or informatics.
Ideally, you bring certifications or further training in ITIL, Microsoft or in the support area.
You are characterised by a strong service orientation, teamwork and very good communication skills.
You have practical experience with JIRA Service Management, JIRA and Confluence.
Ideally, you are familiar with the administration and support of Windows, Linux, Microsoft 365, MS Teams and Citrix.
You have very good German skills at C1 level; English and French skills are an advantage.
You enjoy working directly on site and appreciate personal exchange within the team.
Benefits:
- Flexible working hours
- Attractive training and development opportunities
- Open corporate culture
- Interesting and varied activities/projects
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Basel
Contact
Marco Alvarado,
+41443852147
